RUTH CAJUCOM
Calgary,AB
Summary
A seasoned professional with over a decade of customer service excellence, I excel in data entry and fostering outstanding customer relations. Demonstrated effective communication and problem-solving skills while supporting team objectives. Seeking to transition into new field, leveraging these transferable skills to drive success.
Overview
15
15
years of professional experience
Work History
Front End Sales Associate
Good Bread Bakery
09.2022 - 08.2023
- Warmly greeted customers and provided excellent customer service.
- Built relationships with customers by providing exceptional customer service experience.
- Developed harmonious working relationships with co-workers to achieve common goals.
- Identified opportunities for cross-selling products based on customer needs and preferences.
- Demonstrated effective problem-solving skills while resolving customer complaints.
- Utilized effective communication techniques when interacting with customers in a professional manner both verbally and via phone.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Administrative Assistant V
Alberta Health Services, AHS
02.2021 - 08.2021
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Input data into database system for applicable clients and conducted follow-up on cases.
- Worked closely with team members to deliver project requirements and meet deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative (Call Center)
ATB Financial
02.2013 - 10.2016
- MPromptly answered incoming telephone calls to provide bank products, and services information.
- Documented customer interactions correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and resolve issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to appropriate person for immediate rectification.
- Upheld privacy and security requirements established by Bank regulatory agencies.
Administrative Assistant
Onside Restoration
10.2012 - 01.2013
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Data entry in customer contacts and update details in company databases.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Food Service Supervisor
Orange Julius
05.2008 - 07.2012
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Created and adjusted schedules (as needed) and individual shift assignments.
- Performed continuous evaluations of employee performance and service levels.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reconciled daily transactions, balanced cash registers and deposited daily sales at the bank.
- Completed sales reports,service efficiency and various contributing costs.
- Supervised staff
Education
Bachelor of Science - Marketing
Philippine Christian University
Manila, PhilippinesNo Degree - Medical Office Assistant And Unit Clerk
ERP College
Calgary, AB01-2020
Skills
- Data entry
- Documentation
- Motivated to work independently or part of a team
- Excellent Customer Relations
- 10 years of successful Customer Service experience
- Multitasking and prioritization
- Professional telephone demeanor
- Problem-solving skills
- Active listening
- Health Quest - Medical office program
- Business systems - Word, Excel, Powerpoint
- CRM, SAP and office management software
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Front End Sales Associate
Good Bread Bakery
09.2022 - 08.2023
Administrative Assistant V
Alberta Health Services, AHS
02.2021 - 08.2021
Customer Service Representative (Call Center)
ATB Financial
02.2013 - 10.2016
Administrative Assistant
Onside Restoration
10.2012 - 01.2013
Food Service Supervisor
Orange Julius
05.2008 - 07.2012
Bachelor of Science - Marketing
Philippine Christian University
No Degree - Medical Office Assistant And Unit Clerk
ERP College
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