RUTH BILGERA II

iAssist customer to understand the products and services being offered by a company

• Handles concerns, complaints, or other issues
• Check in passengers and their luggage at the ticket counter and gates
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling
• Knowledgeably answer inquiries regarding flight schedules, fares and other questions as it arise.
• Make announcements at gate or over general PA system regarding flight activity
• Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.

• Mentored team members on up-selling strategies and improving customer service quality, leading 15% increase in revenue
• Train, manage, and mentor cross-functional team of 50+, ensuring highest standard of customer service and brand integrity
• Manage day-to-day front and back of the house operation to ensure compliance company policies, regulations, and food safety guidelines
• Exceeded employer expectation with 'above and beyond' focus on guest satisfaction and retention, strict attention to quality service, and consistent of application of effort
• Supervise food, beverage and retail merchandise inventories, manage costs and maximize profitability, monitor safe handling best practices & procedures, prepare sales and labor forecasts
• Schedule and direct staff in daily work assignments to maximize productivity
• Handle and solve complaints according to guidelines and policy
• Administrative duties as payroll, scheduling, food cost, hiring personnel, and marketing strategies.

Possess proficient knowledge of the menu in order to explain offerings to the Guest, inform them of the current food promotions and specials and answer any question

• Conducts and facilitates training sessions as assigned by the Training Manager, a comprehensive training is given related to the knowledge, attitudes, skills and habits necessary for store operations employees to perform their jobs efficiently and effectively
• Ensures that all relevant policies, procedures, standards, specifications, guidelines and training programs are implemented with a high degree of success
• Performs audit work at various store locations in compliance with operational audit policies and standards.

• A meticulous Accounting Assistant with five years of hands-on experiences in intermediate accounting practices, including reconciliations, trial balances, and supportive accounting functions
• Conduct payroll administration of our client in terms of pay rates, social security numbers and bank account information
• Prepares entry, reconcile and recording in the books of accounts (Cash Receipts Book -CRB, Cash Disbursement Book - CDB and General Journal Book - GJB)
• Conducted monthly inventory (Client: Colegio San Agustin)
• Analyzed balances of stalls, prepared adjusting entries
• Re-check all account reconciliations before drafting the Income statement, balance sheet and cash flow report (Client: Colegio San Agustin)
• Deposit sales of the cafetorium and school funds in its respective banks
• Preparess entry and recording in the books of accounts (Cash Receipts Book -CRB, Cash Disbursement Book - CDB and General Journal Book - GJB)
• Check payables (purchase orders, receiving and inspection report, no
• Of units, costing, requisitions, invoices, delivery receipts and other supporting documents) for entry preparation
• Recording and updating summary of checks
• Prepares monthly billing to concessionaires (16 Concessionaires and 17 Cafetorium stalls) and distribute to respective Concessionaires
• General Ledger proofreading and editing
• Prepares Property, Plant and Equipment monthly depreciation entry
• Monthly preparation of Supporting Schedules of Proof of cash
• Prepares bank reconciliation
• (3 BPI Bank accounts)
• Prepares summary of monthly sales, rentals, overages & shortages and billings (Concessionaires and Cafetorium stalls)
• Checks entry on Cash Disbursement Book and prepares summary of accrued expenses
• Checking timecards and payroll sheet of cafetorium employees and school maintenance under JRS Agency
• Check other charges and breakdown of CSA charges (Office, Maintenance & printing Expenses)
• Conducted monthly inventory and cash count of PCF/Cash fund
• Analyzed balances of stalls, prepared adjusting entries (Tax deduction)
• Checks and ensures that updates Subsidiary Ledgers are updated
• Consolidates Aging Reports of AP and AR
• Prepares audit replies, initiates corrections / regularization of audit exceptions and implement appropriate corrective measure to prevent recurrence.