Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Benson

Montreal,QC

Summary

Dynamic professional with a proven track record at Desjardins, excelling in financial analysis and regulatory compliance. Dedicated to improving customer satisfaction through customized solutions, and effective communication. Recognized for implementing process improvements that have enhanced service delivery and fostered strong customer relationships. Bilingual in French and English, she is committed to excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Bank Advisor

Desjardins
Montreal, Quebec
02.2025 - Current
  • Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
  • Communicated regularly with clients via phone.
  • Responded promptly to customer inquiries regarding their accounts, or other services offered.
  • Perform account maintenance tasks, such as updating personal information and resetting security passwords for account access.
  • Developed strategies for improving customer service processes within the bank.
  • Followed up with customers after transactions were completed to ensure satisfaction.
  • Conducted research on customer accounts to resolve discrepancies or issues quickly.
  • Implemented procedures for handling cash securely according to established guidelines.
  • Assisted customers with opening new accounts or closing existing ones.
  • Provided customer service to clients regarding their accounts and banking services.
  • Advised customers on how best to use bank products and services for their needs.
  • Ensured compliance with all relevant laws pertaining to banking operations.
  • Answered questions about bank products and services to help customers make informed decisions.
  • Updated knowledge of new banking and card products available.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Performed special services for customers, ordering bank cards and checks.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Identified transaction errors when credits did not balance.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.
  • Reviewed customer and student applications for credit card approval.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Processed new account requests, including obtaining necessary documents from clients.
  • Analyzed and verified financial information to ensure accuracy of application data.
  • Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards when switching to a new credit card.
  • Performed periodic reviews of customer accounts to detect fraudulent activity or potential risk factors.
  • Ensured timely processing of payments received from customers via mail or electronic transfer.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.

Telemarketer

Entourage X
Montreal, Quebec
10.2021 - 01.2025
  • Addressed customer questions and concerns regarding products and services.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
  • Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
  • Addressed inquiries from clients and department team members.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Inside Sales Representative

Digitech Payments
Montreal, Quebec
02.2019 - 04.2020
  • Generated leads through cold calling potential clients.
  • Cross-sold additional products or services based on customer needs.
  • Provided customers with product information, pricing and availability.
  • Produced sales documents, finalized deals and filed records.
  • Developed and maintained relationships with customers to ensure repeat business.
    Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Ensured compliance with all applicable laws and regulations related to selling practices.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Recognized security risks to properly handle situations.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

DEC - Social Sciences

John Abbott College
Sainte-Anne-de-Bellevue, QC
06-2024

Skills

  • Dedicated customer service, with knowledge of service delivery, and proven multitasking skills
  • Organized, detail-oriented, and self-motivated to learn and adapt to diverse environments
  • Detail-oriented and self-motivated to learn and adapt to diverse environments
  • Collaborative, amiable, and possessing excellent written and verbal communication skills
  • Understanding customer desires and providing customized solutions
  • Verbal and written communication in both French and English
  • Empathy and understanding
  • Customer service
  • Financial analysis
  • Sales strategy
  • Risk assessment
  • Regulatory compliance
  • Policy and procedure improvements

Timeline

Customer Service Bank Advisor

Desjardins
02.2025 - Current

Telemarketer

Entourage X
10.2021 - 01.2025

Inside Sales Representative

Digitech Payments
02.2019 - 04.2020

DEC - Social Sciences

John Abbott College

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Ruth Benson