Ruth Ajiyen
Toronto
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
4
4
years of professional experience
Work History
Concierge
DMS Property Management
03.2023 - 03.2025
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Assist with the tenant move-in / move-out process.
- Managed daily concierge desk operations with efficiency and attention to detail.
- Delegated tasks thoughtfully to ensure proper coverage, policy adherence, and efficient system management.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Conducted regular audits of available resources such as maps and brochures, maintaining a well-stocked concierge desk.
- Provided seamless check-in and checkout experiences, ensuring all guest needs were met during their stay.
- Maintaining and updating the Building Emergency Evacuation Plan, resident contact lists, vendor and fire emergency lists;
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Concierge Supervisor
The George Residence
10.2020 - 07.2022
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
- Oversaw inventory management for the concierge department, maintaining adequate supplies.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
- Assisted with luggage handling, valet services and concierge services.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Conducted routine inspections of common areas to identify potential hazards or maintenance needs proactively before they became larger issues.
- Supported property managers in resolving disputes or issues between tenants diplomatically to maintain a harmonious living environment.
- Enhanced tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
Education
PGD - Project Management
Conestoga College
Bachelor of Science - Human Resource Management
University of Ghana
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Leadership
- First Aid & CPR
- Guest services
- Hospitality
- Conflict resolution
- Administrative support
Timeline
Concierge
DMS Property Management
03.2023 - 03.2025
Concierge Supervisor
The George Residence
10.2020 - 07.2022
Bachelor of Science - Human Resource Management
University of Ghana
PGD - Project Management
Conestoga College
Similar Profiles
Faith StangFaith Stang
Account Manager at DMS Management SolutionsAccount Manager at DMS Management Solutions
Ahmed SallamAhmed Sallam
Key Account Manager at DMS (Data Management Systems)Key Account Manager at DMS (Data Management Systems)
SARA DURMANSARA DURMAN
Accounts Receivable Clerk at DMS Management Solutions Cannabis CompanyAccounts Receivable Clerk at DMS Management Solutions Cannabis Company
Maris RochaMaris Rocha
Customer Service Agent /Front Desk Concierge at Compass GroupCustomer Service Agent /Front Desk Concierge at Compass Group
JASON KOKKOVASJASON KOKKOVAS
Store Manager at Sunrise RecordsStore Manager at Sunrise Records