With years of professional experience in Corporate and Non-Profit Organizations, skilled in areas such as Corporate Communications, Public Relations, Business/Client Relationship Management, Process/Operations/People Management, Sales Support, Business Analysis, Employee Engagement, and Corporate Social Responsibility. Result-oriented and committed to high standards of performance, I possess strong interpersonal and communication skills. My abilities include managing relationships and resources, analyzing reports and business processes, assessing client needs, tailoring programs to meet those needs, planning and organizing corporate promotional activities and events aimed at creating awareness and driving sales and marketing efforts. Additionally, I excel in coordinating and facilitating training events and possess excellent computer system skills.
Hi, I’m
RUTH ADOGO
Port Coquitlam,BC
Summary
Overview
18
years of professional experience
Work History
Community Living Society
Communications & Client Relations
02.2021 - Current
Job overview
- Developed and maintained relationships with clients to ensure client satisfaction
- Identified new opportunities through research and analysis of client needs
- Maintained accurate records of client business interactions and transactions
- Provide timely responses to client inquiries, requests, and complaints
- Liaising with Teams to understand their communication needs
- Conduct regular meetings with clients to discuss their current requirements
- Resolved customer complaints regarding service & Communications issues
- Cultivated strong professional relationships with stakeholders and key clients to drive long-term development
- Building and maintaining strong relationships with clients through daily communications.
Teleperformance Canada (Montreal, QC)
Client Relations, Team Lead (TURO USA)
01.2020 - 10.2020
Job overview
- Collaborated with customers to support them in achieving business objectives mutually beneficial to both parties
- Exercised sound judgment working independently to achieve objectives in a fast-paced service environment
- Delivered exceptional, friendly, and efficient Customer service; consistently adhered to quality and professional expectations
- Educated & provided customers with resources so they can use the available products/services effectively
- Supported & Collaborated with the Marketing, IT, Sales Units to align CRM goals and objectives
- Acquired strong organizational skills with an ability to prioritize and execute multiple tasks while working under tight timelines
- Monitored & evaluated CRM performance to identify areas of improvement
- Periodic review of clients’ contracts & agreements for possible renewal
- Analyzed & planned account to identify growth opportunities and drive revenue
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
MTN Nigeria Communications Limited
Business & Communication Analyst
01.2013 - 05.2017
Job overview
- Collaborating with cross functional Teams to understand their communication needs
- Developed weekly and monthly reports in preparation for business review meetings
- Worked closely with the Marketing Unit to create and develop innovative programs to promote company brands
- Developed communication strategies that maximized corporate profit and created value added concepts for products & services
- Analyzed best practice and planned communication strategies as well as developed content that meets communication objectives for stakeholders
- Collaborated and maintained day-to-day communication with both internal & external stakeholders to ensure compliance with SLAs
- Evaluated performance measures against sales target in Brand Visibility Share, Retail Penetration, Trade Activities, Event & Sponsorship, and Creativities
- Devised creative avenues of sourcing information, extracting sales trends and best practice internally and externally without breaching confidentiality
- Coordinated social media activities such as creating posts, responding to comments and monitoring engagement levels.
MTN Nigeria Communications Limited
Communication Coordinator E-Charge
02.2009 - 01.2013
Job overview
- Managed the production of marketing materials, including brochures, flyers, posters, newsletters, and websites
- Boosted social media presence with engaging content and consistent updates, growing followership and engagement rates.
- Analyzed customer feedback to identify areas for improvement in communications campaigns
- Wrote & Developed articles with pitches to disseminate information to media outlets and target audience; responds to inquiries and coordinates interviews
- Enhanced brand awareness by developing and executing strategic communication plans.
- Monitored relevant online conversations about the organization's brand & products
- Boosted brand awareness and visibility through content development, research & audience engagement
- Presented monthly sales report to management for onward sales operations review.
MTN Nigeria Communications Limited
Customer/Client Relations
07.2006 - 02.2009
Job overview
- Managed and ensured excellent customer experience for all customers / Clients
- Ensured exceptional relationship management with both external and internal customers
- Established strong relationships with stakeholders to better understand their needs and tailor reports accordingly.
- Proven ability to attain client satisfaction and retention by building rapport through successful negotiations, effective communication, and problem resolution
- Projected a positive company image, maintained existing revenue while maximizing new potential business through a highly proactive approach
- Cultivated strong relationships with local media outlets to promote brand visibility within the sales regions
- Monitored and reported on customer trends and changed behavior with a view to improving the company’s products and services
- Maintained client relationships, addressing concerns promptly and offering expert advice on system maintenance.
- Act as a liaison between clients and internal teams, advocating for clients' needs and ensuring their satisfaction.
Education
University of Wales, CardiffWales UK
MBA from Consultancy Management
04.2017
University Overview
Dissertation/ Project: Strategy for High Employee Performance in Organizations
- Professional Development Studies: Public Relations course [2011]
- Crisis Communication in view ( British Columbia Inst of Justice)
Nigeria Institute of Public Relations
Public Relation Diploma
01.2011
University Overview
University of South Africa
Public Relations, Certificate
01.2008
University Overview
Ahmadu Bello University
BA English & Literary Studies
01.1998
University Overview
Skills
- Client Retention Strategies
- CRM software proficiency
- Customer Relations
- Teamwork and Collaboration
- Inter-department collaboration
- Problem-Solving
- Business Analysis
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Business development and planning
- Interpersonal Skills
- Client Relationship Management
- Sales processes
- Operations & People Management
- Communication Management
- Customer Portfolio Management
- New Business Development
- Promotional sales events
- Social Media Savvy
Expertiseskillmatrix
Expertiseskillmatrix
- Communications Mgt/Analysis
- Business Process Re-engineering
- Leadership
- Public Relations
- Client/ Customer Relations
- Business Analysis
- Content Review
- Employee Engagement
- People, Process & Mgt
- Business Relationship Mgt
Languages
English
Full Professional
Timeline
Communications & Client Relations
Community Living Society
02.2021 - Current
Client Relations, Team Lead (TURO USA)
Teleperformance Canada (Montreal, QC)
01.2020 - 10.2020
Business & Communication Analyst
MTN Nigeria Communications Limited
01.2013 - 05.2017
Communication Coordinator E-Charge
MTN Nigeria Communications Limited
02.2009 - 01.2013
Customer/Client Relations
MTN Nigeria Communications Limited
07.2006 - 02.2009
University of Wales, Cardiff
MBA from Consultancy Management
Nigeria Institute of Public Relations
Public Relation Diploma
University of South Africa
Public Relations, Certificate
Ahmadu Bello University
BA English & Literary Studies
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