Ruth Adogo

• Developed and maintained relationships with clients to ensure customer satisfaction.
• Identified new business opportunities through research and analysis of client needs.
• Maintained accurate records of client interactions and transactions.
• Provided timely responses to customer inquiries, requests, and complaints.
• Negotiated contracts with clients for various services.
• Conducted regular meetings with clients to discuss their current requirements.
• Resolved customer complaints regarding sales and service.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Coached, developed and motivated team to achieve revenue goals.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

• Trained team members in customer service techniques including active listening, problem solving, conflict resolution, and communication skills.
• Monitored team performance to ensure quality standards were met or exceeded.
• Conducted regular meetings with staff to discuss performance goals and objectives.
• Provided coaching and guidance on how best to handle difficult customers.
• Identified areas of improvement in the customer service process.
• Collaborated with other departments such as marketing and sales teams on projects related to improving the overall customer experience.
• Set up and activated customer accounts.

• Created daily, weekly and monthly reports for management review.

Organized events such as conferences or workshops aimed at improving performance of the sales team.

Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.

• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Coached, developed and motivated team to achieve revenue goals.

• Managed the production of marketing materials, including brochures, flyers, posters, newsletters, and websites.
• Analyzed customer feedback to identify areas for improvement in communications campaigns.
• Developed creative concepts for advertising campaigns that resonated with target audiences.
• Coordinated social media activities such as creating posts, responding to comments and monitoring engagement levels.
• Monitored effectiveness of various campaigns and communication strategies.
• Worked with marketing teams to design campaigns and communications.