RUTH ABAD
Fresno
Summary
Dynamic collections supervisor with the IRS, adept at leading teams to enhance recovery rates through strategic training and performance analysis. Known for exceptional problem-solving and communication skills, I foster collaboration and maintain meticulous records, driving efficiency and customer satisfaction in high-pressure environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisory position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Supervisory Collections Callsite
Internal Revenue Service - Treasury Department
01.1991 - 09.2025
- Supervise and lead a team of collection agents to achieve departmental goals.
- Develop and implement collection strategies to maximize recovery rates.
- Monitor performance metrics and provide feedback to team members to enhance productivity.
- Conduct regular training sessions to ensure staff is knowledgeable about collection techniques and compliance regulations.
- Analyze collection reports and trends to identify areas for improvement.
- Resolve escalated customer inquiries and disputes in a professional manner.
- Maintain accurate records and documentation of collections activities and outcomes.
- Performance counseling
- Validated timesheets
- Monitor and evaluated phone calls
- Monitor live calls, hold times
Agriculture Quality Control
USDA Cotton Classing Division
09.1991 - 01.2010
- Supervises 4-6 Supervisors and up to 30 employees.
- Monitored temp control, calibrated color tiles.
- Maintained spreadsheets to ensure equipment was up to standards of USDA quality.
- Attendance
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Accounting, Child Psychology
College of Sequoias
Visalia, CAHigh School Diploma -
Tulare Western High School
Tulare, CA06-1978
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Problem resolution
- Verbal communication
Timeline
Agriculture Quality Control
USDA Cotton Classing Division
09.1991 - 01.2010
Supervisory Collections Callsite
Internal Revenue Service - Treasury Department
01.1991 - 09.2025
No Degree - Accounting, Child Psychology
College of Sequoias
High School Diploma -
Tulare Western High School