Rut Francisco
Los Angeles
Summary
Detail-oriented automotive technician and sales professional with a proven track record in optimizing operational efficiency and driving sales growth in retail environments. Expertise includes team management, issue resolution, and market analysis, complemented by strong communication skills and a commitment to safety protocols. Recognized for effectively prioritizing tasks while managing multiple projects simultaneously, consistently achieving high standards of accuracy and customer satisfaction. Dedicated to leveraging hands-on experience and problem-solving abilities to foster improvements and contribute to organizational success in dynamic roles that present professional challenges. Sales and Marketing strategies to enhance business growth. Motivated Individual with experience in customer service and sales.
Overview
9
9
years of professional experience
Work History
Driver Supervisor
Associated Technical College
Los Angeles, CA
06.2023 - Current
- Supervised daily operations of driver team, ensuring compliance with safety regulations.
- Coordinated schedules and routes to improve delivery efficiency and elevate customer service satisfaction.
- Ensured timely delivery of products to designated locations
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Trained new field marketers to enhance team capabilities and service delivery.
- Collaborated with Human Resources to resolve employee concerns, ensuring timely and effective solutions.
- Performed several quality assurance audits each year to identify recurring problem areas and collaborated with other teams to address issues
- Worked closely with personnel, customers, and contractors to resolve problems.
- Collaborated with team members to achieve project goals
- Documented discussions and action items for future reference
- Planning big events
Sales Representative
Sarah's Sales
Los Angeles, CA
03.2017 - 03.2021
- Increased sales by [2]% from the previous year
- Developed and maintained strong customer relationships to drive repeat business.
- Conducted product demonstrations to effectively showcase features and benefits.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Analyzed market trends to identify new business opportunities and competitive threats.
- Restocked shelves to maximize product availability for customers.
- Monitored store displays to enhance security and minimize theft.
- Handled cash transactions to ensure accurate financial records.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Automotive Technician II - Automotive Technician
Universal Technical Institute
Los Angeles03-2024
High School Diploma -
Wallis Annenberg High School
Los Angeles, CA06-2022
Skills
- Fleet Management
- Logistics Coordination
- Route Planning
- Transportation safety
- Safety Compliance
- Defensive driving
- Vehicle Fleet Oversight
- Fuel optimization
- Route optimization
- Driver Training
- Time management
- Shift planning
- Multitasking
- Email management
- Data reporting
- Team training
- Client support
- Guest services
- Customer Service
- Service Coordination
- Public Interaction
- Teamwork
- Team leadership
- Team building
- Dependable
- Active Listening
- Communication skills
- Leadership
- Bilingual
- English
- Problem Solving
- Relationship management
- Fast Learner
- GPS navigation systems
- Vehicle maintenance
- Safety oversight
- Route optimization
- Defensive driving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver Supervisor
Associated Technical College
06.2023 - Current
Sales Representative
Sarah's Sales
03.2017 - 03.2021
Automotive Technician II - Automotive Technician
Universal Technical Institute
High School Diploma -
Wallis Annenberg High School