Rusty Birchard -Dear
Orangeville,ON
Summary
Reliable Lead Hand with exceptional team leadership and delegation skills. Proven history of offering management support in Airport operation tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Airport Line Crew,Lead Hand
Signature Flight Support
Mississauga, ON
01.2010 - Current
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Adhered to all airport industry safety protocols and enforced team member compliance.
- Communicated with management and team members to resolve obstacles and complete requirements of our customers
- Moving(towing) in and out of hangars as needed
- Fueling of aircraft as requested by flight crew
- Daily testing of fuel quality as required by Nav Canada and Signature flight Support
- Loading of fuel trucks as needed
Assistant Service Manager
Summit Dodge
Bolton, ON
01.2008 - 01.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Guided techs on automotive repair, tool usage and equipment operation.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Automotive Service Advisor
Brampton Chrysler
Brampton, ON
01.2006 - 01.2008
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
Grossmont High School
La Mesa ,San Diego,California06.1978
Skills
- Work Order Following
- Quality Assessment and Assurance
- Visual Inspections
- Operational Recordkeeping
- Production and Distribution Processes
- Standards Compliance
- Truck Driving
- Dependable and Hardworking
- Team Monitoring
- Testing Devices
- Customer Needs Assessments
- Policies and Procedures
- Team Meetings
- Customer Satisfaction
Accomplishments
I hold a DZ drivers licence with a clean abstract
Airport security clearance and AVOP licence( to drive airside)
I have been driving a fuel truck and various other vehicles
for many years at the airport with incidence
Avid off roader and ATV enthusiast
I am a member of the OFATV club,atv and orv vehicles and own a Can-Am Sport side by side.Me and my wife ride Every chance we get.
Timeline
Airport Line Crew,Lead Hand
Signature Flight Support
01.2010 - Current
Assistant Service Manager
Summit Dodge
01.2008 - 01.2010
Automotive Service Advisor
Brampton Chrysler
01.2006 - 01.2008
High School Diploma -
Grossmont High School
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