Rustam Bakhshi
Sacrmento
Summary
Dynamic Security Supervisor with extensive experience at the Defence Intelligence Agency, adept at enhancing safety protocols and managing incident response operations. Proven problem-solver skilled in hardware diagnostics and customer support, successfully improving employee safety through training initiatives and risk assessments, fostering a secure environment for all stakeholders.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Hardworking Job Title bringing Number+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cashier
Xpress Gas Station
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
Field Service Engineer
Siemens Afghanistan
10.2020 - 02.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Checked safety practices and integrity of PPE.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
Security Supervisor
Defence Intelligence Agency (DIA)
03.2018 - 09.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Education
Electronic
Ghulam Haider Khan High School
Kabul,Afghanistan 01.2014
Skills
- Customer support
- Network configuration
- System installation
- Hardware diagnostics
- Electrical engineering
- Field testing
- Team communication
- Field data collection
- Installation planning
- Hardware repair
- System testing
- System maintenance
- Field production
- Technical reporting and documentation
- Problem-solving
- Customer service
Languages
Persian
Native or Bilingual
English
Full Professional
Urdu
Limited Working
Timeline
Cashier
Xpress Gas Station
05.2023 - Current
Field Service Engineer
Siemens Afghanistan
10.2020 - 02.2023
Security Supervisor
Defence Intelligence Agency (DIA)
03.2018 - 09.2020
Electronic
Ghulam Haider Khan High School
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