Russhaun Franks
Peterborough,ON
Summary
Accomplished customer service representative with 4 years' experience continuing brand integration, ensuring customers concerns are acknowledged and met.
Detail oriented and analytical to help customers get the information wanted so the customer feels empowered. Passionate and honest which translates to a true desire to provide customers the best experience possible. Assertive without being aggressive to promote loyalty and increase the life expectancy of a customer's patronage. I am an autonomous worker with the ability and experience working unsupervised and in a team.
Meticulous and with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Kitchen Manager
Door 55
01.2019 - Current
- Create special promotions based on clientele that increase satisfaction and sales numbers
- Communicate with suppliers and sales representatives to establish good connections
- Answered inquires of potential clients about menu and flavor profiles of dishes
- Created and deployed successful strategies to boost restaurant performance and streamline food prep processes
Inbound Call Center Representative
Event Foods
02.2017 - 02.2018
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Trained and coached new call center team members on customer service strategies and getting used to our menu.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Cold calling and emailing community organizations to offer our catering services.
Receptionist
Outsidaz Superintendent
03.2015 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered over 50 central telephone calls daily and solved customer issues
- Managed multiple tasks and met time-sensitive deadlines.
Education
Culinary Management Degree -
Humber Institute of Technology And Advance Learning
Toronto, ON06.2019
Skills
- Disciplinary Action
- Performance Improvement
- Employee Performance Evaluations
- Policy and Procedure Enforcement
- Proficiency in MS Office 360
- Social Media Platforms: Instagram, Facebook,Twitter
Timeline
Kitchen Manager
Door 55
01.2019 - Current
Inbound Call Center Representative
Event Foods
02.2017 - 02.2018
Receptionist
Outsidaz Superintendent
03.2015 - 11.2016
Culinary Management Degree -
Humber Institute of Technology And Advance Learning
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