Russell Ling
Fort Frances,ON
Summary
Highly motivated seasoned Manager, adept in staff and operations management and interpersonal communication. Skilled in financial management and maintaining high safety standards, demonstrating adaptability and a commitment to excellence.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager
Taggs Source for Sports
03.1995 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring system to promote skill development and engagement.
- Ensured compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Conducted thorough inspections to maintain compliance with local health and safety codes.
Sales Associate
McTaggarts
09.1988 - 09.1991
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - Business Administration
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.1993
Skills
- Staff and Operations Management
- Interpersonal Communication
- Professionalism
- Performance Management
- Schedule Preparation
- Financial Management and Expense Tracking
- Adaptability and Flexibility
- Multitasking Abilities
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Preventive Maintenance
Certification
- Joint Health and Safety Committee Certification- Part 1
- Health and Safety Committee Membership Training for Committee Members
- Standard First Aid-Level C
- AODA Customer Service Standards Training
- Occupational Health and Safety Awareness Training for Supervisors
- Understanding Human Rights Training
- WHIMIS 2015 Training Comprehensive
- Evacuation Plans and Procedures Training
- Improving Workplace Accessibility Training for Leaders
- Right to Refuse Unsafe Work and Work Refusals Training
- Young Worker Health and Safety Awareness Training for Employers and Supervisors
- Employee Motivation and Engagement Training
- Attendance Management Training
- Coaching and Mentoring Training
- Managing and Coping with Stress Training
- Effective Communication Training
- Progressive Discipline Training for Leaders
References
John McTaggart
President and Supervisor (1987- 2019)
McTaggarts and Taggs Source For Sports
(807)275-9062
Michelle Mosbeck
Principal
Fort Frances High School
(807) 275-6238
Timeline
Manager
Taggs Source for Sports
03.1995 - Current
Sales Associate
McTaggarts
09.1988 - 09.1991
- Joint Health and Safety Committee Certification- Part 1
- Health and Safety Committee Membership Training for Committee Members
- Standard First Aid-Level C
- AODA Customer Service Standards Training
- Occupational Health and Safety Awareness Training for Supervisors
- Understanding Human Rights Training
- WHIMIS 2015 Training Comprehensive
- Evacuation Plans and Procedures Training
- Improving Workplace Accessibility Training for Leaders
- Right to Refuse Unsafe Work and Work Refusals Training
- Young Worker Health and Safety Awareness Training for Employers and Supervisors
- Employee Motivation and Engagement Training
- Attendance Management Training
- Coaching and Mentoring Training
- Managing and Coping with Stress Training
- Effective Communication Training
- Progressive Discipline Training for Leaders
Diploma - Business Administration
Confederation College of Applied Arts And Technology
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