Work History
Overview
Education
Skills
Summary
Work Preference
SeniorSoftwareEngineer
Russell C. Goudjanou

Russell C. Goudjanou

Technicien Informatique
Laval,QC

Work History

Information Technology Consultant

Freelance
Abidjan
2019.12 - 2023.10
  • Skilled at working independently and collaboratively in a team environment.
  • Designing and building websites for shops desiring to be visible online.
  • Helping non-computer literate companies' workers to become familiar with some software.
  • Collaborate with fellow programmers to build phone applications ·

IT Technician

Couche-Tard
LAVAL, QC
2018.05 - 2019.06
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Providing computer and network support to the company's service stations (Canada/ USA). Using the Heat, Mongoose and Citrix software adequately.
  • Ensuring the satisfaction of the Managers and their teams following the IT’s interventions.
  • Working in team with co-workers in order to fulfill the escalations.

Logistics Agent

Versacold
Lachine, QC
05.2016 - 09.2017
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Updated and maintained databases to track shipments and inventory.

IT Technician

Pro-gourmet Inc.
Ottawa, ON
07.2012 - 01.2013
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and phones.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Education

Certificate - Data Science

DIT | Dakar Institute of Technology
Dakar , Online
02.2022 - 08.2022

Bachelor of Engineering - Software Engineering

ETS | Ecole De Technologie Supérieure
Montreal, QC
09.2017 - 01.2019

Certificate in Engineering General - Science And Technology

Concordia University
Montreal, QC
01.2015 - 05.2017

Ontario College Diploma - Computer Programming

Algonquin College of Applied Arts And Technology
Ottawa, ON
01.2012 - 04.2014

High School Diploma -

Columbia College
Vancouver, BC
09.2009 - 08.2010

Skills

  • Maintenance Organization and Development
  • Client Relationship Management
  • Helpdesk Services
  • Organizational Skills
  • Active Listening
  • Troubleshooting and Diagnostics
  • Technical Support
  • Bilingual
  • Customer Inquiries
  • Remote control

Summary

Astute IT technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany Culture

Similar Profiles

  • Narges Aslami

    Narges AslamiNarges Aslami

    Hair and Makeup Artist at FreelanceHair and Makeup Artist at Freelance

    View Profile
  • MITHUN PALLIYALI

    MITHUN PALLIYALIMITHUN PALLIYALI

    Senior Marketing Specialist at FreelanceSenior Marketing Specialist at Freelance

    View Profile
  • Andrii Naumenko

    Andrii NaumenkoAndrii Naumenko

    Game Developer - Roblox Platform at FreelanceGame Developer - Roblox Platform at Freelance

    View Profile
Russell C. GoudjanouTechnicien Informatique