Russ Clarke

• Build and maintain strong relationships with existing customers to understand their preferences and requirements.
• Research potential new customers and introduce them to Xcella Furniture's products and services.

• Approach existing customers daily to assess their furniture needs for the month.
• Monitor incoming inventory and communicate with clients regarding the arrival of their ordered items.
• Coordinate with warehouse and logistics teams to ensure timely delivery or pickup of inventory.
• Keep track of inventory levels and availability to effectively manage customer expectations.
• Process purchase orders (POs) accurately and efficiently.
• Ensure that POs are received by suppliers in a timely manner to avoid delays.
• Manage payment processing for each client, ensuring timely and accurate payments.
• Communicate with clients regarding the status of their orders, including delivery or pickup schedules.

• Follow up with clients to provide updates on any delays or changes in delivery schedules.
• Address any customer inquiries or concerns promptly and professionally.
• Handle RMA issues by coordinating returns or exchanges with clients and suppliers.
• Ensure that RMA requests are processed efficiently and that clients are informed of the status of their returns.
• Maintain accurate records of customer interactions, orders, payments, and inventory levels.

• Built a solid customer base with major Accounts and Ontario Independent dealers, maintaining a high level of contact with all accounts
• Created, developed and implemented new marketing strategies as seasonal advertising plans and promotions for accounts
• Accurately forecasted products and ensured monthly targets were achieved
• Increased sales from $5.8MM to $10MM
• Planned and coordinated trade shows, which included creating the theme, brochures and the physical set up
• Attended trade shows as the sole representative.