Ruslana Kushch
Toronto,ON
Summary
Friendly, detail-oriented receptionist with over 5 years of experience in customer-facing roles, including dental reception and hospitality. Proven ability to manage front desk operations, schedule appointments, and maintain patient satisfaction in high-traffic environments. Strong organizational skills, experience with billing, insurance, and patient record systems. Multilingual and highly adaptable in fast-paced workplaces.
While I don’t yet hold a Canadian dental receptionist certificate, I have over two years of hands-on experience in dental reception and am confident in quickly learning local systems and procedures
Overview
2026
2026
years of professional experience
Work History
Receptionist
Soho House (Private Membership Club)
2024 - Current
- Greet and assist members with check-ins, bookings, and inquiries.
- Coordinate guest lists and event reservations.
- Maintain high standards of discretion and service in a luxury setting.
- Work closely with management and various departments to ensure member satisfaction.
Reception Manager
Nova Estetica Dental Clinic
2022 - 2023
- Supervised front desk team and managed patient flow for 5 dental professionals.
- Scheduled and confirmed appointments, coordinated follow-ups, and managed treatment calendar.
- Oversaw insurance documentation and payments, including third-party billing.
- Trained new staff on reception protocols and customer service standards.
- Acted as first point of contact for patient concerns and administrative inquiries.
Dental Receptionist
WroDent Dentistry Center
2021 - 2022
- Handled appointment bookings, patient files, and pre-visit screenings.
- Processed payments and prepared invoices for private and insured patients.
- Maintained a clean, organized reception area and ensured excellent patient care.
- Communicated treatment schedules between dentists, hygienists, and patients.
- Managed daily reporting and front desk supply inventory.
General Manager
Aparthotel Solskiego
2020 - 2021
- Oversaw operations, budgeting, and staff performance at a boutique aparthotel.
- Ensured smooth guest services and maintained high occupancy rates.
- Led front desk team and trained staff on reception standards.
Receptionist
Holiday Park & Resort
2019 - 2020
- Welcomed guests, managed check-ins/check-outs, and processed payments.
- Handled bookings, correspondence, and guest requests across departments.
- Supported shift reporting, POS systems, and multilingual guest services.
Education
Bachelor’s Degree - Business Administration And Management
University of Administration
Poznan, Poland01-2022
Skills
- Dental and Medical Reception
- Appointment Scheduling & Calendar Management
- Patient Intake & Charting
- Insurance Processing (Poland)
- Phone & Front Desk Communication
- Confidential Data Handling
- POS & Billing Systems
- Multilingual: English, Polish, Ukrainian
- Professional and Calm Under Pressure
Languages
English
Full Professional
Polish
Full Professional
Ukrainian
Native or Bilingual
Timeline
Receptionist
Soho House (Private Membership Club)
2024 - Current
Reception Manager
Nova Estetica Dental Clinic
2022 - 2023
Dental Receptionist
WroDent Dentistry Center
2021 - 2022
General Manager
Aparthotel Solskiego
2020 - 2021
Receptionist
Holiday Park & Resort
2019 - 2020
Bachelor’s Degree - Business Administration And Management
University of Administration
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