Ruslana Kushch
Toronto,ON
Summary
Friendly, detail-oriented receptionist with over 5 years of experience in customer-facing roles, including dental reception and hospitality. Proven ability to manage front desk operations, schedule appointments, and maintain patient satisfaction in high-traffic environments. Strong organizational skills, experience with billing, insurance, and patient record systems. Multilingual and highly adaptable in fast-paced workplaces.
While I don’t yet hold a Canadian dental receptionist certificate, I have over two years of hands-on experience in dental reception and am confident in quickly learning local systems and procedures
Overview
2026
2026
years of professional experience
Work History
Receptionist
Soho House (Private Membership Club)
Toronto, ON
2024 - Current
- Greet and assist members with check-ins, bookings, and inquiries.
- Coordinate guest lists and event reservations.
- Maintain high standards of discretion and service in a luxury setting.
- Work closely with management and various departments to ensure member satisfaction.
Reception Manager
Nova Estetica Dental Clinic
Wrocław, Poland
2022 - 2023
- Supervised front desk team and managed patient flow for 5 dental professionals.
- Scheduled and confirmed appointments, coordinated follow-ups, and managed treatment calendar.
- Oversaw insurance documentation and payments, including third-party billing.
- Trained new staff on reception protocols and customer service standards.
- Acted as first point of contact for patient concerns and administrative inquiries.
Dental Receptionist
WroDent Dentistry Center
Wrocław, Poland
2021 - 2022
- Handled appointment bookings, patient files, and pre-visit screenings.
- Processed payments and prepared invoices for private and insured patients.
- Maintained a clean, organized reception area and ensured excellent patient care.
- Communicated treatment schedules between dentists, hygienists, and patients.
- Managed daily reporting and front desk supply inventory.
General Manager
Aparthotel Solskiego
Wrocław, Poland
2020 - 2021
- Oversaw operations, budgeting, and staff performance at a boutique aparthotel.
- Ensured smooth guest services and maintained high occupancy rates.
- Led front desk team and trained staff on reception standards.
Receptionist
Holiday Park & Resort
Słupsk, Poland
2019 - 2020
- Welcomed guests, managed check-ins/check-outs, and processed payments.
- Handled bookings, correspondence, and guest requests across departments.
- Supported shift reporting, POS systems, and multilingual guest services.
Education
Bachelor’s Degree - Business Administration And Management
University of Administration
Poznan, Poland01-2022
Skills
- Dental and Medical Reception
- Appointment Scheduling & Calendar Management
- Patient Intake & Charting
- Insurance Processing (Poland)
- Phone & Front Desk Communication
- Confidential Data Handling
- POS & Billing Systems
- Multilingual: English, Polish, Ukrainian
- Professional and Calm Under Pressure
Languages
English
Full Professional
Polish
Full Professional
Ukrainian
Native or Bilingual
Timeline
Receptionist
Soho House (Private Membership Club)
2024 - Current
Reception Manager
Nova Estetica Dental Clinic
2022 - 2023
Dental Receptionist
WroDent Dentistry Center
2021 - 2022
General Manager
Aparthotel Solskiego
2020 - 2021
Receptionist
Holiday Park & Resort
2019 - 2020
Bachelor’s Degree - Business Administration And Management
University of Administration