Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

RUSLANA KUSHCH

Toronto

Summary

Experienced hospitality professional with a strong background in front desk operations, guest services, and team management. Skilled in overseeing hotel and resort operations, ensuring guest satisfaction, and maintaining financial integrity. Proven ability to lead, train, and develop staff while optimizing hotel efficiency and revenue. Excellent problem-solving and communication skills with a commitment to providing exceptional service in fast-paced environments.

Overview

1
1
Certification

Work History

Receptionist

Soho House & Co
  • Provided exceptional customer service to members, ensuring a welcoming and personalized experience at all times.
  • Managed check-ins/check-outs and processed membership inquiries and bookings.
  • Assisted with reservations, event coordination, and general inquiries related to the club’s services and facilities.
  • Maintained the reception area’s organization, ensuring it remained presentable and efficient during busy hours.
  • Handled member requests and concerns, resolving issues promptly and professionally.
  • Collaborated with team members to ensure smooth operations and uphold the Soho House standards of hospitality.

Restaurant Hostess/Assistant Server

ViaAllegro Ristorante
  • Greeted and seated guests promptly, providing a friendly and professional first impression.
  • Assisted servers with delivering food and beverages, ensuring timely and accurate service.
  • Managed reservations and coordinated seating to ensure an efficient dining experience.
  • Helped maintain cleanliness and organization of dining and service areas.
  • Provided exceptional customer service, addressing guest inquiries and requests promptly.

Hostess

RiverRoom Restaurant
  • Greeted and seated guests in a timely and professional manner, ensuring a welcoming atmosphere.
  • Managed reservations and maintained an organized seating chart to optimize restaurant flow.
  • Assisted with guest inquiries and special requests, providing excellent customer service.
  • Coordinated with servers and kitchen staff to ensure smooth dining experiences.
  • Maintained cleanliness and organization of the front-of-house area

Food & Beverage Manager

TwojaWina Wine Restaurant
  • Oversaw all food and beverage operations, ensuring exceptional quality, service standards, and a memorable guest experience.
  • Managed and trained a team of front- and back-of-house staff, conducting regular performance reviews and maintaining high service levels.
  • Coordinated kitchen and service operations to ensure smooth and efficient flow during peak hours.
  • Addressed guest concerns, special requests, and feedback to drive satisfaction and repeat business.
  • Implemented strategies to boost sales, improve service efficiency, and strengthen customer loyalty.
  • Controlled inventory, handled supplier orders, and monitored costs to meet budgetary targets.

Server Shift Leader

Manekin Restaurant
  • Led and supported a team of servers during busy shifts to ensure smooth service and guest satisfaction.
  • Coordinated table assignments, monitored service flow, and assisted staff with problem-solving in real-time.
  • Provided excellent customer service by taking orders, serving dishes, and responding to guest needs promptly.
  • Trained new team members on restaurant procedures, customer interaction, and POS system usage.
  • Managed daily opening and closing tasks, including inventory checks, cash handling, and staff briefings.
  • Maintained high standards of cleanliness, safety, and hygiene in the dining area and service stations.

Server

Manekin Restaurant
  • Provided high-quality customer service in a busy, high-volume restaurant known for its crepes and Polish cuisine.
  • Took customer orders with attention to detail and communicated effectively with kitchen staff to ensure accuracy.
  • Delivered food and beverages promptly, checking in with guests to ensure satisfaction.
  • Maintained a clean and welcoming dining area, following hygiene and safety protocols at all times.
  • Assisted with opening and closing duties, including setting up the restaurant and restocking supplies.
  • Handled cash and card payments, using the POS system to process transactions efficiently.

Bartender

OldCity Bar
  • Provided excellent customer service by taking orders, serving food and drinks, and ensuring guest satisfaction.
  • Prepared and served a variety of beverages, including cocktails, and recommended drink pairings.
  • Managed the bar area, ensuring cleanliness and organization while adhering to safety and hygiene standards.
  • Assisted with maintaining inventory and restocking supplies as needed.
  • Handled cash and processed payments accurately, ensuring a smooth transaction process

Barista

Coffee Shop
  • Prepared and served a wide range of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
  • Provided friendly, efficient customer service, taking orders accurately and ensuring a welcoming atmosphere.
  • Maintained a clean and organized workspace, following health and safety guidelines at all times.
  • Handled cash and card transactions using the POS system, balancing the register at the end of shifts.
  • Assisted in opening and closing duties, including restocking supplies and cleaning equipment.
  • Suggested drink options and upsold pastries and snacks to increase daily sales.

Education

Bachelor's Degree - Business Administration

University of Administration
01.2022

Skills

  • Exceptional customer service and guest relations
  • Team leadership and staff training
  • Front desk operations and reservations management
  • Financial reporting and account balancing
  • Conflict resolution and problem-solving
  • Time management and multitasking
  • Knowledge of hotel security and safety protocols
  • Strong communication and interpersonal skills
  • Proficient in hotel management software

LANGUAGES

English
Professional Working
Polish
Full Professional
Ukrainian
Native or Bilingual

Certification

Smart Serve Certificate


Timeline

Receptionist

Soho House & Co

Restaurant Hostess/Assistant Server

ViaAllegro Ristorante

Hostess

RiverRoom Restaurant

Food & Beverage Manager

TwojaWina Wine Restaurant

Server Shift Leader

Manekin Restaurant

Server

Manekin Restaurant

Bartender

OldCity Bar

Barista

Coffee Shop

Bachelor's Degree - Business Administration

University of Administration

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RUSLANA KUSHCH