Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Polished fixtures to achieve professional shine and appearance.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Washed and put away kitchen dishes, utensils and glassware.
Hang, cleaned and rehung draperies to maintain freshness.
Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Handled requests for extra linens, toiletries and other supplies.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Disposed of trash and recyclables each day to avoid waste buildup.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Ran special errands, including retrieving dry cleaning and making requested purchases.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Returned emptied garbage receptacles to proper locations.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Changed bed linens and collected soiled linens for cleaning.
Sorted, laundered and put away various laundry items.
Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated strong organizational and time management skills while managing multiple projects.
Resolved problems, improved operations and provided exceptional service.
Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proved successful working within tight deadlines and a fast-paced environment.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor Of Human Resources - Human resources and labour economics
Kharkiv Polytechnic Institute
Kharkiv, Ukraine
09.2013 - 05.2017
Skills
Storage Area Management
Guest Request Response
Window Cleaning
Cleaning Bathrooms
Dusting Furniture
Quality Assurance Controls
Vacuuming and Sweeping
Lost and Found Management
Room Preparation
Inventory and Supply Control
Customer Needs Assessments
Floor Cleaning, Polishing and Waxing
Launder Clothing and Linens
Guest Service and Support
Housekeeping
Timeline
Housekeeping Room Attendant
Residenz Hotel
08.2023 - 02.2024
Bachelor Of Human Resources - Human resources and labour economics