Rushini Perera
Vancouver,Canada
Summary
- Detail-oriented and highly organized administrative professional with over 10 years of experience in office management, customer service, and process improvement. Proven ability to establish and optimize office procedures, oversee front desk operations, manage invoicing, and generate reports to enhance organizational efficiency and growth. Skilled at prioritizing multiple tasks, streamlining workflows, and ensuring seamless administrative operations. Excellent communicator with the ability to build and maintain strong relationships with internal and external stakeholders. Collaborative and adaptable professional who thrives in fast-paced, multicultural environments while upholding high standards of service and operational excellence.
Overview
13
13
years of professional experience
Work History
Sales Advisor (Part-time)
Club Demonstration Services- Costco Wholesale
10.2022 - Current
- Engage with consumers to promote brand awareness and enthusiasm.
- Coordinate and execute non-food events, roadshows, and special promotions.
- Manage product purchasing, storage, preparation, and demonstration for events.
- Sell products to Costco members, ensuring a positive customer experience.
- Set up, organize, and maintain event spaces and merchandise displays.
Concierge Advisor - Seasonal
Aritzia
04.2023 - 07.2023
- Deliver world-class customer service via phone, live chat, and email.
- Resolve client inquiries efficiently with a first-contact resolution approach and a sense of urgency.
- Support clients with retail and e-commerce transactions, including orders, returns, exchanges, and modifications.
- Provide product knowledge and styling recommendations to enhance the customer experience.
- Navigate and multitask across various systems such as SAP, Twilio, CCS, CyberSource, and Cash Star.
- Build and maintain strong customer relationships through consistent, high-quality service.
- Meet and exceed KPIs across multiple communication channels.
Customer Service and Administration Officer (Vehicle Maintenance Department)
Toyota Lanka (Pvt) Ltd
01.2019 - 09.2022
- Manage all inbound and outbound calls, addressing customer inquiries related to general services and repairs.
- Schedule service and repair appointments using the CRM system and update customer ownership details as needed.
- Greet and direct customers to service advisors.
- Track and follow up on no-show customers, updating records and maintaining reports.
- Coordinate and follow up on service and body/paint repair estimates to ensure timely completion.
- Conduct post-service follow-up calls and maintain monthly reports on customer satisfaction.
- Pre-order spare parts for scheduled general service repairs to optimize workflow.
- Perform daily appointment reminder calls and prepare periodic service reminder letters.
- Generate and relay daily no-show reports via email to the relevant teams.
- Support management in implementing Toyota’s Customer Guest Experience initiative as a team leader.
- Actively contribute as a member of the Toyota Dream Car Global Art Contest team and Toyota Welfare Committee.
Invoicing Officer (Service Administration Department)
Toyota Lanka (Pvt) Ltd
01.2016 - 01.2019
- Process invoices for general service and body/paint departments.
- Update and distribute weekly/monthly target reports.
- Set monthly service targets based on data analysis.
- Prepare warranty, debit, and free service invoices.
- Handle job cancellations, alterations, and discount adjustments.
- Verify VAT/non-VAT jobs and customer payment types before invoicing.
- Resolve estimate and job card discrepancies with service advisors.
Front Desk Receptionist
Toyota Lanka (Pvt) Ltd
01.2012 - 01.2016
- Operate multiline telephone switchboard and direct customers to relevant departments.
- Manage reception area, greeting and assisting visitors.
- Make appointments and service reminder calls to customers.
- Handle HR, ICT, finance, and admin correspondence in English.
- Maintain mail register for incoming/outgoing documents and packages.
- Process supplier payments, reconciliations, and cheque issuance.
- Prepare weekly meeting minutes and distribute via email.
- Oversee showroom ambiance and assist with office events and decorations.
Education
MBA - Business Administration
University Canada West
Vancouver, None04-2024
Bachelor of Science - Business Administration And Management
Northumbria University
United Kindom11-2015
Graduate Diploma - Business Administration And Management
Business Management School
Sri Lanka11-2014
Skills
- Sales experience
- Customer service
- Excellent communication
- Ms Office
- Organizational skills
- Leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Decision-making
- Problem resolution
Accomplishments
- Basketball: Western Province School Games Colours Award (2011), U17 & U15 Team Captain, U13 Vice-Captain.
- Athletics & Dance: Gold Medal – Javelin Throw (2012), All-Island Winner – Traditional Solo Dancing (2008).
- Leadership: School Junior Prefect (2003–2004).
- Memberships: School Netball Team, Dancing Group, Commerce Union, English Literary Association (2011).
Took a leadership role by supporting the management at Toyota in implementing the concept of “Customer Guest Experience” by leading as a team leader.
Languages
English
Timeline
Concierge Advisor - Seasonal
Aritzia
04.2023 - 07.2023
Sales Advisor (Part-time)
Club Demonstration Services- Costco Wholesale
10.2022 - Current
Customer Service and Administration Officer (Vehicle Maintenance Department)
Toyota Lanka (Pvt) Ltd
01.2019 - 09.2022
Invoicing Officer (Service Administration Department)
Toyota Lanka (Pvt) Ltd
01.2016 - 01.2019
Front Desk Receptionist
Toyota Lanka (Pvt) Ltd
01.2012 - 01.2016
MBA - Business Administration
University Canada West
Bachelor of Science - Business Administration And Management
Northumbria University
Graduate Diploma - Business Administration And Management
Business Management School
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