RUSHIKESH SHIRGAONKAR
Oakville,ON
Summary
Dedicated and results-oriented IT professional with 6.5 years of extensive experience in Information Technology, specializing in Microsoft Dynamics CRM, Anaplan, Salesforce, and Azure Technologies. Demonstrated expertise in end-to-end implementation, development, and support of CRM solutions, azure pipelines, with proven track record of successfully managing complex projects and delivering high-quality results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Data Engineer
Brillio Canada
, Canada
03.2021 - 08.2024
- Ruffalo Noel Levitz (RNL) is an educational platform-based company with two implemented divisions: Enrolment Management (EM) and Fundraising Management (FM)
- The platform is constructed on Dynamics 365 On-Premises, Azure, and SQL platform
- Currently serving as Lead Data Engineer on FM, assisting the RNL business team, production support and developing automation to reduce manual workload
- Migrated the Old RNL EM system to Azure Platform, project named as New Data Platform Enrolment Management (NDP EM)
- Facilitated requirement gathering sessions for FPlus (Forecast Plus tool) and formulated the workflow, actively participating in pipeline development
- SSIS development for Integrating Partners with their respective SFTPs and facilitating data exchange
- Provided crucial support during the hyper care phase of project post-release, ensuring smooth operations, and addressing any emerging issues promptly
- Fulfilling the role of Team Lead, overseeing a team of 6 individuals, providing guidance, mentorship, and support to ensure project objectives are met efficiently
- Collaborating closely with business stakeholders to streamline daily processes, ensuring alignment with organizational goals and objectives
- Actively engaged in daily production business tasks, demonstrating a hands-on approach to problem solving and task execution
- Spearheading efforts towards automation initiatives aimed at reducing manual efforts, leveraging tools such as Power Automated, Azure Data Factory Pipelines, and implementing screen scraping techniques using Python for enhanced efficiency and productivity
Application Analyst II
Viavi Solutions
, India
10.2017 - 03.2021
- It is a Greenfield implementation project transitioning from Salesforce to Microsoft Dynamics 365 for Viavi Solutions, focusing on the Network Service Enablement (NSE) and Optical Security and Performance (OSP) divisions
- NSE managed network-related device while OSP handled optical devices such as sensors and spectrometers
- The project encompassed Sales, Service, Marketing Cloud and Partner Relationship Management (PRM) implementations
- Managed bidirectional synchronization of customer and partner organizations details with Oracle EBS
- Implemented syncing of Leads, Campaign and Opportunities with Oracle Eloqua
- Utilized Opportunities for quoting and synced data flow between Dynamics CRM and Oracle EBS
- Integrated Case Object with JIRA for issue tracking
- Facilitated the flow of SLA processes, Entitlements, and Assets from Oracle EBS to Dynamics 365 CRM
- Implemented Partner and Customer Self-Service Portal
- Developed and updated JavaScript, Plugins, Workflows and Flows
Education
MBA - Business Administration
Liverpool John Moore's University
Liverpool09.2022
Bachelor of Engineering (B.E) - Electronics Engineering
Mumbai University
India05.2017
Skills
- Microsoft Dynamics 365 CRM
- Azure Data Engineering
- Salesforce
- Anaplan
- Power BI
- Data Migration and Integration
- SSIS Development
- Automation and Process Optimization
- Team Leadership and Project Management
Certification
- AI-900 Microsoft Azure AI Fundamentals
- AZ-900 Microsoft Azure Fundamentals
- PL-900 Microsoft Power Platform Fundamentals
- DP-900 Microsoft Azure Data Fundamentals
- SAFe 6.0 Product Owner/ Product Manager
Accomplishments
- Managed team of 6, increasing productivity by 70%.
- Reduced manual workload by 40% through automation initiatives.
- Migrated EM system to Azure, enhancing efficiency by 80%.
- Facilitated Requirement Gathering, improving workflow by 20%.
Timeline
Lead Data Engineer
Brillio Canada
03.2021 - 08.2024
Application Analyst II
Viavi Solutions
10.2017 - 03.2021
MBA - Business Administration
Liverpool John Moore's University
Bachelor of Engineering (B.E) - Electronics Engineering
Mumbai University