Pranjali Desai
Summary
Experienced and driven professional with over 4 years of proven success in healthcare, wellness coordination, and team leadership. Adept at managing client-focused programs, guiding cross-functional teams, and enhancing operational workflows in both clinical and community settings. Skilled in planning and executing wellness initiatives, resolving challenges proactively, and fostering collaborative work environments. Brings a strong background in healthcare management principles, program development, and customer service excellence. Committed to delivering measurable outcomes and creating positive impact through strategic leadership and compassionate care.
Overview
6
6
years of professional experience
Work History
Recreation Therapist
Bethany Lodge
06.2022 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
- Developed schedules of activities and community outings to create expressive outlets for residents.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Managed program schedules, activity budgets, and resource procurement.
- Collaborated with interdisciplinary teams to develop individualized care programs.
- Maintained detailed records, progress notes, and event logistics.
Physiotherapist Assistant
Berkshire Care Center
06.2021 - 05.2022
- Educated clients on exercise techniques and equipment usage.
- Ensured accurate documentation of patient progress by updating treatment notes after each session.
- Improved patient outcomes by providing therapeutic exercises and following treatment plans outlined by the supervising Physiotherapist.
- Communicated effectively with supervising Physiotherapist regarding patient progress and any necessary modifications to treatment plans.
- Maintained detailed records of patient information such as medical history, evaluation results, progress reports, treatment plans.
- Maintained clean, organized therapy areas and handled appointment scheduling.
Customer Service Manager
Walmart
02.2021 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed cash operations, refunds, and inventory checks in accordance with company policies.
Physiotherapist
GMERS Govt Hospital
10.2019 - 01.2021
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
- Completed rotational shifts across Orthopedics, Pediatrics, Gynecology wards, and Physiotherapy clinic, gaining hands-on experience in multidisciplinary patient care.
- Collaborated with healthcare teams for holistic care delivery.
- Managed clinic administration, inventory, and patient scheduling.
Education
Post Graduate Diploma - Health And Fitness
St. Clair College of Applied Arts And Technology
Windsor, None04-2022
Bachelor - Bachelor of Physiotherapy
Gujarat University
Gujarat, India04-2020
Skills
- Program Development & Implementation
- Psychogeriatric Care Planning & Strategies
- Staff Training & Leadership
- Client Engagement
- Wellness Program Coordination
- Administrative Support
- Conflict Resolution
- Data Collection & Reporting
- Record Management
- Time Management
- Microsoft Office Suite Proficiency
- Strong Communication, Interpersonal & Relationship-Building Skills
Timeline
Recreation Therapist
Bethany Lodge
06.2022 - Current
Physiotherapist Assistant
Berkshire Care Center
06.2021 - 05.2022
Customer Service Manager
Walmart
02.2021 - 04.2022
Physiotherapist
GMERS Govt Hospital
10.2019 - 01.2021
Post Graduate Diploma - Health And Fitness
St. Clair College of Applied Arts And Technology
Bachelor - Bachelor of Physiotherapy
Gujarat University
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