Rushelle Brown
Montego Bay,Jamaica
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and time management, consistently optimizing operations and training staff to achieve high performance. Committed to maintaining integrity and reliability in all tasks.
Overview
26
26
years of professional experience
Work History
Cashier/Sales Associate
Dufry
Montego Bay, St. James
11.2016 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Expeditor/Shift Supervisor Trainee
Island Grill
Montego Bay, St. James
01.2014 - 09.2016
- Supervised daily operations ensuring adherence to safety protocols and company standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Monitored workflow to optimize productivity and resolve operational challenges.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Customer Service Representative
Pizza Hut
Montego Bay, St. James
01.2008 - 12.2014
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Trained new staff on company policies and customer service protocols to enhance team performance.
- Implemented process improvements that streamlined operations and increased customer satisfaction rates.
- Managed escalated issues efficiently, providing solutions that aligned with company standards.
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Trained and mentored junior staff on pizza preparation and kitchen operations.
- Maintained cleanliness and organization of workstation in compliance with health standards.
Entrepreneur
P&R Variety Store
Montego Bay, St. James
01.2006 - 12.2008
- Developed comprehensive business strategies to enhance market presence and drive growth.
- Managed financial forecasting and budgeting processes to ensure resource allocation efficiency.
- Established and maintained relationships with key stakeholders, fostering collaboration and support.
- Analyzed market trends to identify opportunities for innovation and competitive advantage.
Server
Ritz-Carlton Hotel
Montego Bay, St. James
12.2003 - 12.2006
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed dining area, ensuring cleanliness and organization during peak hours.
- Collaborated with kitchen staff to facilitate timely food preparation and service.
- Trained new servers on menu items, service protocols, and operational procedures.
- Implemented efficient table turnover strategies, optimizing seating arrangements for maximum capacity.
Steward
Ritz Carlton Hotel
Montego Bay St. James
01.2000 - 12.2003
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Supported food service staff by preparing utensils and serving dishes efficiently.
- Learned proper sanitation procedures to ensure safety and compliance with health regulations.
- Collaborated with team members to restock supplies and maintain inventory levels.
Education
High School Diploma -
Dunoon High School
Kingston 09-1998
High School Diploma -
Camper Down High School
09-1996
High School Diploma -
Constant Spring All Age
Kingston09-1992
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
- Written and verbal communication
- Leadership
Timeline
Cashier/Sales Associate
Dufry
11.2016 - Current
Expeditor/Shift Supervisor Trainee
Island Grill
01.2014 - 09.2016
Customer Service Representative
Pizza Hut
01.2008 - 12.2014
Entrepreneur
P&R Variety Store
01.2006 - 12.2008
Server
Ritz-Carlton Hotel
12.2003 - 12.2006
Steward
Ritz Carlton Hotel
01.2000 - 12.2003
High School Diploma -
Dunoon High School
High School Diploma -
Camper Down High School
High School Diploma -
Constant Spring All Age