Rushdee Khatib Ahmed
Kitchener,ON
Summary
Results-driven professional with PMP and ITIL certifications and over 13 years of experience in IT Service Delivery and Operations. Proven track record in managing cross-functional initiatives, optimizing processes, and developing technical proposals. Expert in Salesforce, data analysis, and business intelligence tools. Dedicated to leveraging expertise in a Revenue Operations Analyst role to drive scale and execute new strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Excellence Lead
AEC Consultant
05.2022 - Current
- Developed and maintained ITIL processes and the Target Operating Model
- Oversaw IT infrastructure systems and network operations for headquarters and over 100 embassies
- Managed diverse technology environments including telecommunications and network infrastructure
- Led a team of 15 IT professionals in daily operations and project management
- Enhanced network security through implementation of advanced firewalls and encryption
- Streamlined IT processes, reducing incident response time by 40%
- Conducted regular audits and risk assessments to ensure data integrity
- Developed and maintained disaster recovery and business continuity plans
- Established KPIs and metrics to track and improve service performance
- Provided technical support and troubleshooting for critical issues
- Collaborated with other departments to align IT services with business goals
- Developed and delivered training sessions for end-users on new technologies.
IT Services Engineer
SAMI Advanced Electronics
02.2021 - Current
- Developed and delivered winning RFP responses encompassing technical and commercial proposals
- Specialized in crafting compelling customer RFPs for IT Managed Services and Security Services
- Collaborated with senior management to formulate strategies and oversee technology projects
- Designed and implemented scalable IT infrastructure solutions
- Managed a cross-functional team to deliver complex projects on time and within budget
- Improved system performance by 30% through optimization and automation
- Conducted regular security assessments and implemented necessary measures
- Developed training programs for junior engineers and provided mentorship
- Ensured compliance with industry standards and regulations
- Monitored and maintained IT systems to ensure high availability
- Implemented ITIL best practices to streamline service delivery
- Coordinated with vendors and suppliers for procurement and contract management.
IT Operations Manager
AEC Consultant
09.2021 - 10.2021
- Led the Real Estate Digitization program as consulting IT operations manager
- Developed the Target Operating Model (TOM) to optimize program efficiency
- Established KPIs for improved IT operational performance
- Implemented project management methodologies to streamline operations
- Managed budget and resources for multiple projects simultaneously
- Conducted performance reviews and provided feedback to team members
- Developed and maintained project documentation and reports
- Ensured all projects were delivered on time and within scope
- Coordinated with stakeholders to gather and document requirements
- Provided strategic recommendations to senior management
- Implemented change management processes to minimize disruptions
- Developed training materials and conducted workshops for staff.
Education
Bachelor of Engineering - Electronics and Communication
Anna University, Chennai
04.2009
Skills
- ITIL Process Optimization
- Incident Management
- Change Management
- SLA Compliance
- Risk Assessment
- Resource Allocation
- Stakeholder Engagement
- Data Analysis & Reporting (Salesforce, Looker, Excel, SQL)
Certification
- PMP
- ITIL Foundation
- Six Sigma Green Belt
- BCS Certificate in Modelling Business Processes
- BCS Certificate in Requirement Engineering
Timeline
IT Operations Excellence Lead
AEC Consultant
05.2022 - Current
IT Operations Manager
AEC Consultant
09.2021 - 10.2021
IT Services Engineer
SAMI Advanced Electronics
02.2021 - Current
Bachelor of Engineering - Electronics and Communication
Anna University, Chennai
Similar Profiles
SHADY HABIL IBRAHIMSHADY HABIL IBRAHIM
Senior Interior Design Engineer at Creative Lines Interiors CLI & AECSenior Interior Design Engineer at Creative Lines Interiors CLI & AEC
Emily KellyEmily Kelly
Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)
Sachin SharmaSachin Sharma
Technician Gr c AT at Torrent Power AEC LTDTechnician Gr c AT at Torrent Power AEC LTD
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed