Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

RUSHDA BOMBAYWALA

Kitchener,ON

Summary

  • Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds.
  • Friendly and personable with adaptable approach.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Financial Services Representative

GoEasy Ltd.
12.2019 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Increased sales 10-15% monthly by consistently promoting services and resolving customer issues on personal level
  • Ability to navigate and multi-task to several company software such as WeatlhView, Bluepay, Salesforce, SolutionbyText, etc
  • Streamlined the loan application process for clients by effectively communicating requirements and providing guidance.
  • Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
  • Experienced to work under pressure and achieve monthly target in efficient manner
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Skilled at working independently and collaboratively in a team environment

Customer Service Representative

Global Credits & Collections Inc.
02.2019 - 09.2019
  • Works under the collections department of Rogers and Fido Communication Inc.
  • Achieve the target of Own The Experience (OTE) and highest OTP from 90 to 100% every month.
  • Rewarded with 2nd position on floor in 3 consecutive months with proven survey of 100% OTE
  • Navigate through different tools such as V21, ICM, etc
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.

Customer Service Representative

CID - Creative Institute of Designing
04.2017 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Explaining benefits of company policies, services and agreements in detail via phone or in-person.

Education

Bachelor of Commerce (Hons. In Finance) -

North Hill Eastern University, India
01.2018

Advance Diploma in Fashion Designing -

Creative Institute of Fashion Technology, India
01.2017

Skills

  • Proven experience of Communication Skills and ability to do multiple tasks
  • Ambitious, energetic & enthusiastic with excellent Organization Skills
  • Strong decision-making skills
  • Can easily work in a fast-paced environment
  • Loans
  • Construction Loan Financing
  • Customer Service
  • Computer Proficiency
  • Client Relationship Management
  • Active Listening

Certification

  • Currently in progress completing IFIC course via Udemy.com
  • Empathy for Customer Service Professionals, 07/2021
  • REMIC Mortgage Agent, 08/2020
  • Diploma in Fashion Designing from ITCT Learning Systems Private Limited, India, 2015-2016

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Financial Services Representative

GoEasy Ltd.
12.2019 - 10.2023

Customer Service Representative

Global Credits & Collections Inc.
02.2019 - 09.2019

Customer Service Representative

CID - Creative Institute of Designing
04.2017 - 01.2018

Bachelor of Commerce (Hons. In Finance) -

North Hill Eastern University, India

Advance Diploma in Fashion Designing -

Creative Institute of Fashion Technology, India

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