Rushang patel
Calgary,AB
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Enterprise Rent-A-Car through exceptional service and empathy. Skilled in GPS navigation and time management, consistently delivering goods on schedule with Skip The Dishes. Demonstrates strong problem-solving abilities and a positive attitude, fostering teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Driver
Skip The Dishes
10.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
CSR
Enterprise Rent-A-Car
05.2022 - 08.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
CSR
Moneymart
09.2019 - 04.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Bow Valley College
Calgary, None04.2018
Bachelor of Commerce -
Gujarat University
India04.2012
Skills
- Time Management
- Customer Service
- Safe Driving
- GPS Navigation
- Deadline-oriented
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Positive Attitude
- Teamwork and Collaboration
- Package handling
Languages
English
Native or Bilingual
Timeline
CSR
Enterprise Rent-A-Car
05.2022 - 08.2024
Driver
Skip The Dishes
10.2019 - Current
CSR
Moneymart
09.2019 - 04.2022
High School Diploma -
Bow Valley College
Bachelor of Commerce -
Gujarat University