Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rushali Patil

Toronto,ON

Summary

Versatile leader in Conversational AI with a proven track record in agile project management. Skilled in gathering requirements, defining problems, and crafting user stories for virtual agent solutions using Google's Dialogflow and Cloud Platform services. Strong client and team relationship management. Advocate for industry best practices in the Contact Center AI space.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Engagement Manager

Quantiphi Analytics Canada Limited
Toronto, Ontario
02.2022 - Current
  • Lead and manage the development of conversational AI solutions across platforms and industries.
  • Define project scope and objectives with stakeholders, ensuring alignment with business goals.
  • Oversee timelines, budgets, and resources, promoting best practices and agile standards.
  • Manage a Conversational AI team and negotiate vendor contracts for quality deliverables.

Associate Engagement Manager

Quantiphi Analytics Solution Private Limited
Mumbai, Maharashtra
06.2021 - 01.2022
  • Designed and implemented AI-driven solutions that improved customer service efficiency by 33%.
  • Managed multiple projects simultaneously, achieving 85% success rate in project delivery.
  • Conducted workshops and training sessions for team members and clients on AI capabilities and best practices.
  • Mentored freshers and lateral hires in Conversational AI.

Senior Business Analyst

Quantiphi Analytics Solution Private Limited
Mumbai, Maharashtra
04.2020 - 05.2021
  • Executed end-to-end Conversational AI project delivery across various industries.
  • Developed and maintained comprehensive project documentation, including technical specifications and user guides.
  • Led onboarding and training of new hires.

Business Analyst

Quantiphi Analytics Solution Private Limited
Mumbai, Maharashtra
01.2019 - 03.2020
  • Key member in developing proprietary tools and models.
  • Managed multiple tasks in a fast-paced environment.

Procurement Analyst

Zycus Infotech
Mumbai, Maharashtra
06.2017 - 01.2019
  • Implemented projects and provided cost-effective solutions for clients.
  • Performed data mining, analytics, and transformation.

Education

Bachelor of Engineering - Electronics And Telecommunication Engineering

University of Mumbai
Mumbai, Maharashtra
05-2017

Skills

  • Conversational AI expertise
  • Agile principles
  • Financial Forecasting
  • Project Planning
  • Team Leadership
  • Adaptability
  • Resource Allocation
  • Change Management
  • Time Management
  • Cross-functional Collaboration
  • Performance Measurement
  • Stakeholder Management

Certification

  • Google Cloud: Introduction to Large Language Models
  • Google Cloud: Introduction to Generative AI

Timeline

Associate Engagement Manager

Quantiphi Analytics Canada Limited
02.2022 - Current

Associate Engagement Manager

Quantiphi Analytics Solution Private Limited
06.2021 - 01.2022

Senior Business Analyst

Quantiphi Analytics Solution Private Limited
04.2020 - 05.2021

Business Analyst

Quantiphi Analytics Solution Private Limited
01.2019 - 03.2020

Procurement Analyst

Zycus Infotech
06.2017 - 01.2019

Bachelor of Engineering - Electronics And Telecommunication Engineering

University of Mumbai

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Rushali Patil