Rushae Johnson
Toronto,ON
Summary
Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Airline Customer Service Agent
AGI Canadian Company- United Airlines
05.2022 - 02.2025
- Improved gate operations efficiency by a 91%
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Identify solutions to boarding derangement, survey inquiries from passengers, issue vouchers for meal and hotel accommodations and provide rebooking options due to flight delays and cancellations.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Administrative Assistant
Alpha Resources Ltd.
02.2022 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Airline Customer Service Agent
Menzies Aviation- Sunwing & Flair Airlines
11.2019 - 10.2021
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Education
Bachelor of Science - Nursing
University of The West Indies
Kingston Jamaica06-2017
Associate of Science - Business Administration And Management
Knox Community College
Kingston, Jamaica06-2010
Skills
- Ticketing systems
- Microsoft Office
- Product knowledge
- Inventory management
- Reservation software
- Interpersonal skills
- Verbal and written communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Limited Working
Other
Professional Development: Completed course in Facebook and Instagram Marketing (2021)
Leadership & Volunteering: Outbound sales representative, Alarm Guard Security Services (2022)
Timeline
Airline Customer Service Agent
AGI Canadian Company- United Airlines
05.2022 - 02.2025
Administrative Assistant
Alpha Resources Ltd.
02.2022 - 05.2022
Airline Customer Service Agent
Menzies Aviation- Sunwing & Flair Airlines
11.2019 - 10.2021
Bachelor of Science - Nursing
University of The West Indies
Associate of Science - Business Administration And Management
Knox Community College
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