Rushabh Desai
33 Maralbo Ave E Winnipeg
Summary
Results-driven recent Supply Chain Management and Marketing graduate with a dedication to optimizing logistics and operations. Strong academic foundation in supply chain principles, inventory management, purchasing, and procurement strategies. Skilled at identifying inefficiencies and implementing cost-effective solutions. Collaborative team player with excellent communication skills to drive process improvements. Seasoned employee with multitasking abilities in customer service, sales, and logistics environments. Proven decision-making, organizational skills, analytical skills with a customer-centric approach to resolve conflicts. Highly proficient in MS Office and quick to learn complex systems. Thrives in high-volume, deadline-driven, and varying workload settings with time management skills. Committed to continuous learning and development for professional growth and value delivery.
Overview
9
9
years of professional experience
Work History
Clerk
City of Winnipeg
06.2022 - Current
- Assisting the incoming patrons with taking payments and setting their accounts at the City facilities
- Ensured compliance with City of Winnipeg by-laws in all operational and administrative activities.
- Provide exceptional customer service to patrons with helping them to purchase the membership according to their needs
- Create confidential forecasting documents using MS excel, MS word, MS PowerPoint for internal organizational use.
- Perform timekeeping, payroll processing, and calculations for employee wages, benefits, and deductions, ensuring timely and accurate payroll submissions using Oracle PeopleSoft HR software.
- Managed contracts and legal documents, ensuring accuracy and adherence to relevant policies and regulations.
- Prepare and submit cash reports, ensuring attention to detail in balancing and reconciliation.
- Ensure confidentiality of sensitive member information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Customer Service Associate
Walmart
05.2019 - 08.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Enhanced customer satisfaction with fast, knowledgeable service
- Met productivity and quality standards set by management
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Proposed and executed customer engagement initiatives at Walmart, leading to notable increases in customer retention. Contributed creative solutions to enhance in-store experience.
Call Center Customer Service Agent
Teleperformance Canada
05.2019 - 07.2019
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Offered customers current product and service information to enhance brand awareness
- Updated CRM system with call information and interaction details for future reference
- Improved job knowledge with continuous training and expert use of available knowledge bases
- Prepared call logs and call reports for supervisor review
Assistant Financial Advisor
Acura Solutions Ltd.
01.2016 - 07.2018
- Identified optimal products for each client and presented solutions
- Maintained strong pipeline of incoming leads with networking, cold calling and referrals
- Kept clients informed and uncovered new sales opportunities with regular follow-up calls
- Brought in new clients by generating leads through word of mouth, cold calling and local marketing
- Kept clients' investment portfolios up-to-date with the best plans
Education
Bachelor of Commerce (B.Comm) - Supply Chain Management and Marketing
University of Manitoba (Asper School of Business)
Winnipeg, MB12.2024
Skills
- Customer service and Satisfaction
- Time management
- Teamwork and collaboration
- Writing and oral communication
- Decision-making
- Analytical thinking
- Knowledagable in SAP Ariba
- MS Excel, MS Word, MS Outlook
- Supplier relationship management
- Supply chain optimization
- ERP systems
- Demand forecasting
Timeline
Clerk
City of Winnipeg
06.2022 - Current
Customer Service Associate
Walmart
05.2019 - 08.2022
Call Center Customer Service Agent
Teleperformance Canada
05.2019 - 07.2019
Assistant Financial Advisor
Acura Solutions Ltd.
01.2016 - 07.2018
Bachelor of Commerce (B.Comm) - Supply Chain Management and Marketing
University of Manitoba (Asper School of Business)
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