Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rusatul Islam

Toronto,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Line Cook

Cano Restaurant
Toronto, ON
07.2020 - 01.2021
  • Set up and performed initial prep work for soups, sauces and salads.
  • Made meals in accordance with company standards and requirements.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Inspected equipment for cleanliness prior to use every shift.
  • Cooked multiple orders simultaneously during busy periods.

Rec Room

Cineplex
Toronto, ON
04.2021 - 10.2022
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.

Sales Representative

MR Lube
North York, ON
11.2022 - 06.2023
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Demonstrated product features to align with customer needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Maintained records related to sales for store management.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Education

Two Years Diploma - General Business

Hanson College
Toronto, ON
04-2024

Skills

  • Customer Needs Assessment
  • Sales Development
  • Records Management
  • Revenue Generation
  • Client Service
  • Competitor Research
  • Customer Service
  • Exceeds Sales Goals
  • Product Promotions
  • Product Marketing

Timeline

Sales Representative

MR Lube
11.2022 - 06.2023

Rec Room

Cineplex
04.2021 - 10.2022

Line Cook

Cano Restaurant
07.2020 - 01.2021

Two Years Diploma - General Business

Hanson College

Similar Profiles

CREATE PROFILE
Rusatul Islam