Ruri Febiningtyas

■ Selling products through in-person and online channels, providing excellent customer service to boost sales and customer retention.
■ Ensuring product quality by conducting regular checks and maintaining packaging and display standards.
■ Managing and updating the company website, including product listings, pricing, and promotional content.
■ Scheduling shift attendance and work coverage for team members to ensure smooth daily operations.
■ Training new staff on product knowledge, company procedures, and customer service expectations.

■ Reviewed and maintained data using Excel, including data entry, reconciliation, and basic reporting.
■ Checked vendor and customer invoices for accuracy, prepared payment requests, and coordinated with finance for timely disbursements.
■ Managed daily communication through phone calls and emails, providing prompt and professional responses to clients and internal stakeholders.

■ Provided a high level of customer service to all clients.
■ Answered, screened, and directed telephone calls.

■ Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.

■ Improved operational efficiency within operation area by reducing approximately 30% of manual work-around.
■ Organized and completed five branch projects in 2021.
■ Assisted executive leaders in decision-making processes by creating daily, monthly, or yearly report.

■ Worked in partnership with other departments to deliver bank's products & services.
■ Performed daily operation and administrative tasks in accordance with internal procedures and manuals as well as regulations.
■ Collaborated closely with the Compliance and KYC/AML teams to support client onboarding processes.
■ Assisted in gathering and reviewing client documentation in line with KYC and AML requirements.