Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Ruqia Hashemi

Scarborough,ON

Summary

Diligent and result-oriented professional with over 5 years of experience in customer service field. Patient with a customer centred approach to service; comfortable and confident in providing exceptional sales and service support. Able to handle customer complaints, inquiries and requests in a professional manner. Physically fit and able to remain standing for long period of time. Able to meet deadlines promptly and efficiently, while paying close attention to detail. Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions. Excellent organization, prioritization and verbal communication skills; Fluent in English, Farsi and Dari. Resourceful in the completion of projects, effective at multitasking. Ability to work within a team environment as well as independently with minimal supervision.

Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.

Solid background in warehouse environments focused on clearing damaged items, maintaining accurate stock and verifying incoming shipments. Attentive to important details and accurate in processing paperwork and coordinating movements. Excellent equipment operation and inspection skills.

Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Crew Member

Altona Kabob
Toronto, ON
01.2022 - 01.2023
  • Approached guests with positive and professional attitude through excellent customer service and meeting needs
  • Received, organized and packed food inventory on daily basis
  • Washed, peeled, and cut vegetables and other food items and stored them accordingly
  • Kept track of inventory to ensure that the restaurant never ran out of napkins, utensils, or other materials.

Warehouse Assistant

Metro Mall Wholesale
Selempur , New Delhi India
02.2019 - 04.2022
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Resolved conflict according to company protocols.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Ensured that products are properly labeled before placing them on shelves.
  • Replenished inventory levels when necessary.
  • Restocked items on shelves as needed.
  • Prepared sandwiches and drinks for customers according to their specifications.
  • Provided excellent customer service at all times.
  • Organized stockroom shelves to maximize space efficiency.
  • Greeted customers in a friendly manner upon entering the store.
  • Reported any maintenance issues immediately to supervisor or manager.

Warehouse Associate

Fruit Market
New Delhi, India
05.2014 - 01.2019
  • Obtained supplies of products and assembles bags, package folders and cartons
  • Packed containers and bags with products, and counts, Weighted and measured amount and adjusts quantities
  • Wrapped fruits and vegetables, Packaged fruits and vegetables, and attaches pre-printed labels
  • Recorded information such as numbers, weight, times and dates.

Education

Health and Safety Awareness Certificate -

Ministry of Labour
01.2024

High School Diploma -

Rukhshana High School

Skills

  • INTERPERSONAL SKILLS:
  • Hardworking and Responsible
  • Defect Removal
  • Excellent work ethic
  • Active Listening
  • Problem-solving aptitude

References Available

Laila Atikan

Timeline

Crew Member

Altona Kabob
01.2022 - 01.2023

Warehouse Assistant

Metro Mall Wholesale
02.2019 - 04.2022

Warehouse Associate

Fruit Market
05.2014 - 01.2019

Health and Safety Awareness Certificate -

Ministry of Labour

High School Diploma -

Rukhshana High School
Ruqia Hashemi