RUQAYYAH SOOGALI
Toronto,ON
Summary
A proactive and detail-oriented team leader, with problem solving aptitudes and the ability to work independently and collaboratively. Interest in Communication, Customer Service, Social work, Counselling, Psychology, Sociology and Criminology. To seek and maintain full-time position that offers professional challenges.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Bilingual Dealer Support Representative
Dealertrack - Cox Enterprises
Toronto, ON
06.2022 - 03.2023
- Support, dealing with dealerships and banks all throughout Canada including Quebec for funding of vehicles, knowledge of the dealertrack portal, deals management and all products involved.
- Resolved problems, improved operations and provided exceptional service.
Team Lead
Accenture
11.2021 - 04.2022
- Development of content across multiple platforms
- Team management through support of security processes, policies, trainings, thought leadership, points of views, credentials, bills of materials, digital asset management, social media and web content.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Intern Police Psychologist
Mauritius Police Force/ Mauritius
05.2017 - 02.2019
- Assisting and Conducting individual/ couple/ family/ minors counselling sessions
- Carrying out mass counselling sessions
- Delivering lectures across country, effective visits to police stations and on-site counselling.
Criminologist
Only
11.2015 - 07.2016
- Working with ex-offenders
- Empowerment through education programs; helping them back to society, education, counseling and help towards job prospects.
Education
MASTERS’ DEGREE - CRIMINOLOGY AND CRIMINAL
JUSTICE CITY
01.2015 - 01.2016
GRADUATE DIP - PSYCHOLOGICAL STUDIES, UNIVERSITY
CENTRAL LANCASHIRE
01.2013 - 01.2014
BACHELOR’S DEGREE - COUNSELLING
UNIVERSITY OF
TECHNOLOGY MAURITIUS
01.2009 - 01.2012
Skills
Communication skills- Active listening and empathyundefined
Timeline
Bilingual Dealer Support Representative
Dealertrack - Cox Enterprises
06.2022 - 03.2023
Team Lead
Accenture
11.2021 - 04.2022
Intern Police Psychologist
Mauritius Police Force/ Mauritius
05.2017 - 02.2019
Criminologist
Only
11.2015 - 07.2016
MASTERS’ DEGREE - CRIMINOLOGY AND CRIMINAL
JUSTICE CITY
01.2015 - 01.2016
GRADUATE DIP - PSYCHOLOGICAL STUDIES, UNIVERSITY
CENTRAL LANCASHIRE
01.2013 - 01.2014
BACHELOR’S DEGREE - COUNSELLING
UNIVERSITY OF
TECHNOLOGY MAURITIUS
01.2009 - 01.2012
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