Ruqayyah Alyousif
Montreal,QC
Summary
Dedicated Housekeeper with extensive knowledge of hospital cleaning practices and House cleaning services. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills. Focused on providing exceptional service to customers and guests. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
13
13
years of professional experience
Work History
Hospital Housekeeper
Vancouver Island Health Authority
01.2019 - 06.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Hospital Housekeeper
Compass Group
05.2017 - 01.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Verified cleanliness and organization of storage areas and carts.
Customer Service Agent
Tim Hortons
05.2016 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Handling cash Register and making customers orders at the same time.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Assistant
La Senza
01.2010 - 06.2012
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Education
No Degree - Marketing
Camosun College
04.2025
Skills
- Hospitality Environments
- Soiled Linen Removal
- Dusting Furniture
- Handling Procedures
- Stocking Bathrooms
- Quality Control Guidelines
- Window Cleaning
- Waste Removal
- Routine Cleaning Plans
- Sweeping and Mopping
- Chemical Handling
- Hazardous Chemicals
- Guest Satisfaction
- Inventory Restocking
- Cleaning and Sanitation
- Chemical Mixing
- Environmental Sanitation
- Supply Replenishment
- Minor Repairs
- Safety Practices
- Residential Cleaning
- Safety Requirements
- Schedule and Task Management
- Supply Management
- Customer Inquiry and Response
- HAZMAT Training
- Room and Public Space Cleaning
- Sanitization Techniques
- Daily Workflows
- Storage Area Management
- Providing Feedback
- Communication and Interpersonal Skills
- COVID-19 Safety Procedures
- Facility and Site Cleaning
- Daily Progress Reports
- Room Maintenance Scheduling
- Hospital Standards
Additional Information
I'm a refugee from Saudi Arabia. I have lived in Canada for over 13 years. I speak fluent English and Arabic. I'm very grateful for this country and all the opportunities I have experienced. People describe me as a hardworking and dedicated person. I'm very energetic by nature and I love the satisfaction of getting a job done with professional maner. I'm looking forward for a good job opportunities here in Montréal.
Timeline
Hospital Housekeeper
Vancouver Island Health Authority
01.2019 - 06.2023
Hospital Housekeeper
Compass Group
05.2017 - 01.2019
Customer Service Agent
Tim Hortons
05.2016 - 10.2017
Sales Assistant
La Senza
01.2010 - 06.2012
No Degree - Marketing
Camosun College
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