Ruqayah Atoyebi
Niagara Falls,Ontario
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MUEENAT INTERNATIONAL COLLEGE – Teacher
09.2019 - 10.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
Customer Service Officer
JAMEL TECHNICAL LIMITED
Ogoja, Cross River
07.2018 - 06.2019
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Developed strategies to improve customer service processes and procedures.
Customer Service Representative
ACCESS BANK PLC
ILARO, OGUN
09.2016 - 11.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
B.Tech Statistics -
Federal University of Technology, Akure
01-2018
Skills
- Lesson Plan Delivery
- Student Assessment
- Student Performance Evaluation
- Student Testing
- Testing And Grading
- Diplomatic Communication
- Needs Analysis
- Sales
- Customer Feedback Management
- Call Center
- Positive And Constructive Feedback
Languages
- English (Fluent)
- Yoruba (Fluent)
- Spanish (Beginner)
References
References are available upon request
Certification
- CSR
- STANDARD FIRST AID
- AED
- GOOGLE DIGITAL MARKETING
Timeline
MUEENAT INTERNATIONAL COLLEGE – Teacher
09.2019 - 10.2023
Customer Service Officer
JAMEL TECHNICAL LIMITED
07.2018 - 06.2019
Customer Service Representative
ACCESS BANK PLC
09.2016 - 11.2016
B.Tech Statistics -
Federal University of Technology, Akure
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