Rupom Mia
Toronto,ON
Summary
Detail-oriented professional with hands-on experience in inventory management and safety compliance in field service and IT. Managed supply distribution and maintained accurate records while ensuring occupational health and safety through LMS training. Skilled in Microsoft Excel, Word, and Outlook for efficient reporting and communication. Seeking to leverage organizational and analytical expertise in a Materials Management role.
Overview
5
5
years of professional experience
Work History
Sales and Service Technician- Residential
Orkin Canada
Toronto, Canada
09.2024 - Current
- Managed inventory and supplies for field service operations, tracking usage of chemicals, tools, and personal protective equipment (PPE) to ensure technicians had adequate stock for daily routes.
- Processed product requisitions and coordinated with warehouse staff to replenish materials, verifying received shipments against orders and resolving discrepancies.
- Completed comprehensive safety training via UKG Pro Learning Management System (LMS), earning certifications in Occupational Health & Safety Act (OHSA), WHMIS, and safe chemical handling procedures.
- Maintained accurate service records and usage logs using computerized systems, ensuring data integrity for reporting and compliance purposes.
- Provided work direction and on-the-job training to new technicians on safety protocols, equipment handling, and documentation procedures.
- Responded to client inquiries and complaints, resolving issues related to service quality, product application, and scheduling with clear, professional communication.
- Physically handled and transported heavy equipment and chemical containers, adhering to safe lifting practices and workplace safety standards.
- Used Microsoft Excel to track service metrics and Outlook to coordinate with clients and internal teams.
Pest Control Technician
Metro King Pest Control
Toronto, Canada
02.2024 - 08.2024
- Conducted inspections and applied treatments for TCHC and Canadian Government properties, maintaining strict adherence to safety regulations and contract specifications.
- Maintained detailed documentation of services performed, products used, and inventory consumed, supporting accurate billing and supply reordering.
- Ensured compliance with Occupational Health & Safety Act and regulatory guidelines on every service call.
- Delivered exceptional customer service, explaining treatment plans and preventive strategies to property managers and residents.
- Communicated treatment plans and safety protocols clearly to clients, building trust and ensuring satisfaction.
Onsite IT Support (Level- 1)
Iqra IT Solution
Ontario, Canada
01.2023 - 06.2023
- Managed imaging and inventory of workstations, tracking hardware assets using spreadsheets and database systems.
- Administered user accounts via Active Directory, ensuring accurate record-keeping and access control.
- Remotely accessed systems to resolve technical issues, demonstrating strong problem-solving and data entry skills.
- Utilized Microsoft Excel to log support tickets and Outlook for internal and client communication.
Peer Mentor
Seneca College
Toronto, Canada
01.2022 - 05.2022
- Mentored over 100 international students, facilitating smooth transitions into college life.
- Supported administrative coordination, including student services, accommodation, and security.
Cashier/Server
East Coast Donair & Grill
Toronto, Canada
07.2021 - 11.2021
- Provided exceptional customer service in high-volume settings, enhancing customer experience.
- Processed transactions, addressed complaints, and maintained high levels of client satisfaction.
Education
Diploma - International Business
Seneca College
Toronto, ONSkills
- Sales & Service Coordination
- Client management
- Product Knowledge Training
- Supply & Equipment Distribution
- Regulatory Compliance & Reporting
- Cycle Counting & Reconciliation
- Equipment Maintenance
- Technical Problem Solving
- Basic IT Troubleshooting
- Data Entry & Retrieval
- OHSA & WHMIS Certified
- Customer education
Timeline
Sales and Service Technician- Residential
Orkin Canada
09.2024 - Current
Pest Control Technician
Metro King Pest Control
02.2024 - 08.2024
Onsite IT Support (Level- 1)
Iqra IT Solution
01.2023 - 06.2023
Peer Mentor
Seneca College
01.2022 - 05.2022
Cashier/Server
East Coast Donair & Grill
07.2021 - 11.2021
Diploma - International Business
Seneca College