Rupleen Kaur
Surrey,BC
Summary
Dedicated security professional with a solid background in customer service and sales. Proven ability to maintain a safe and secure environment while delivering excellent customer service. Skilled in problem-solving, communication, and handling high-pressure situations with a customer-focused approach.
Overview
2
2
years of professional experience
Work History
Sales Executive
Telus Home Services
Surrey, Canada
03.2025 - Current
- Client Acquisition, Creating Customer Relationship, Giving Product Knowledge to our clients, negotiating with clients and closing deals by Generating sale
- Preparing Clients database and adding to our Data
- Presenting Sales Presentations & Quota Achievement
- Achieving daily, Weekly and Monthly Sales targets.
Security Guard
Fish Market
New Westminster, BC
10.2024 - 03.2025
- Patrolled market floor, entrances, and storage areas to deter theft and ensure a safe environment for customers and staff.
- Monitored CCTV and conducted visual surveillance to detect suspicious activity and policy violations.
- Managed access to restricted areas, ensuring only authorized personnel entered preparation and storage zones.
- Responded promptly to incidents, including spills, customer disputes, and safety hazards unique to wet and high-traffic areas.
- Prepared detailed incident reports and maintained accurate security logs.
- Assisted customers with inquiries and provided directions while maintaining a professional security presence.
- Collaborated with management and law enforcement when necessary to resolve security or safety issues.
Customer Service Representative
West Can Auto Parts
Surrey, Canada
05.2023 - 07.2024
- Handle a high volume of incoming calls
- Produce leads for sales
- Determine and evaluate what customers need in order to be satisfied
- Establish enduring connections and confidence with client accounts by means of transparent and dynamic dialogue
- Using the appropriate techniques and resources, provide accurate, legitimate, and comprehensive information
- Reach sales goals for the personal/customer service team and fulfil call handling quotas
- Respond to consumer complaints, offer suitable remedies and substitutes in a timely manner, and monitor the situation to make sure it is resolved
- Maintain contact logs, handle client accounts, and organise paperwork
- Observe communication protocols, rules, and regulations
- Go above and beyond to involve customers.
Education
Association of Arts -
Alexander College
12.2025
Xero international accounting -
07.2022
Higher Secondary Certificate -
ISC Board
Patiala, India03.2021
Skills
- Strong partnership and collaboration
- Effective communication
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Problem-Solving
- Time Management
- Integrity
- Multi-tasking
- Administrative Work
- Product Knowledge
- Call Management
- Consultative Sales
- Complaint Handling
- Quality Control
- Customer consulting
- Sales expertise
Languages
English
Full Professional
Certifications
- Xero international accounting
- Quickbooks online
Personal Information
Timeline
Sales Executive
Telus Home Services
03.2025 - Current
Security Guard
Fish Market
10.2024 - 03.2025
Customer Service Representative
West Can Auto Parts
05.2023 - 07.2024
Association of Arts -
Alexander College
Xero international accounting -
Higher Secondary Certificate -
ISC Board