Rupleen Kaur
Surrey,BC
Summary
Dedicated security professional with a solid background in customer service and sales. Proven ability to maintain a safe and secure environment while delivering excellent customer service. Skilled in problem-solving, communication, and handling high-pressure situations with a customer-focused approach.
Overview
4
4
years of professional experience
Work History
Sales Associate
Uconnect Wireless(Authorized Bell Retailer)
Surrey, BC
09.2024 - Current
- Delivered personalized service and solutions to customers, ensuring satisfaction with Bell’s mobility products.
- Consistently met or exceeded monthly sales targets, contributing to store revenue and performance.
- Provided expert knowledge on a wide range of Bell products and services, including phones, plans, accessories, and promotions.
- Handled technical troubleshooting and support inquiries in-store, ensuring fast and effective problem resolution.
- Managed customer accounts, performed activations, upgrades, and plan changes using internal systems.
- Maintained visual merchandising standards and participated in store inventory management.
- Collaborated with team members to achieve sales goals and deliver an outstanding in-store customer experience.
Security Guard
7 star security
Surrey, BC
07.2023 - 09.2024
- Maintained order during special events such as concerts and conferences.
- Answered questions from the public regarding facility rules and regulations.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Sales Executive
Telus Home Services
Surrey, Canada
01.2023 - 05.2024
- Client Acquisition, Creating Customer Relationship, Giving Product Knowledge to our clients, negotiating with clients and closing deals by Generating sale
- Preparing Clients database and adding to our Data
- Presenting Sales Presentations & Quota Achievement
- Achieving daily, Weekly and Monthly Sales targets.
Customer Service Representative
West Can Auto Parts
Surrey, Canada
05.2023 - 07.2023
- Handle a high volume of incoming calls
- Produce leads for sales
- Determine and evaluate what customers need in order to be satisfied
- Establish enduring connections and confidence with client accounts by means of transparent and dynamic dialogue
- Using the appropriate techniques and resources, provide accurate, legitimate, and comprehensive information
- Reach sales goals for the personal/customer service team and fulfil call handling quotas
- Respond to consumer complaints, offer suitable remedies and substitutes in a timely manner, and monitor the situation to make sure it is resolved
- Maintain contact logs, handle client accounts, and organise paperwork
- Observe communication protocols, rules, and regulations
- Go above and beyond to involve customers.
IELTS TRAINER AND SOP CONSULTANT
SK GLOBAL IMMIGRATION
Patiala, Punjab, India
11.2021 - 12.2022
- Delivered tailored IELTS training (Listening, Reading, Writing, Speaking) to students aspiring to study or settle abroad.
- Designed personalized lesson plans based on student proficiency and test requirements.
- Conducted regular mock tests, performance evaluations, and feedback sessions.
- Specialized in drafting compelling and customized Statements of Purpose (SOPs) highlighting students’ academic background, career goals, and motivation for studying abroad.
- Advised students on visa application processes and document preparation.
- Maintained records of student progress and success rates.
Education
Association of Arts -
Alexander College
12.2025
Xero international accounting -
07.2022
Higher Secondary Certificate -
ISC Board
Patiala, India03.2021
Skills
- Strong partnership and collaboration
- Effective communication
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Problem-Solving
- Time Management
- Integrity
- Multi-tasking
- Administrative Work
- Product Knowledge
- Call Management
- Consultative Sales
- Complaint Handling
- Quality Control
- Customer consulting
- Sales expertise
Languages
English
Full Professional
Certifications
- Xero international accounting
- Quickbooks online
Timeline
Sales Associate
Uconnect Wireless(Authorized Bell Retailer)
09.2024 - Current
Security Guard
7 star security
07.2023 - 09.2024
Customer Service Representative
West Can Auto Parts
05.2023 - 07.2023
Sales Executive
Telus Home Services
01.2023 - 05.2024
IELTS TRAINER AND SOP CONSULTANT
SK GLOBAL IMMIGRATION
11.2021 - 12.2022
Xero international accounting -
Higher Secondary Certificate -
ISC Board
Association of Arts -
Alexander College