Rupinder Singh Heer
Brampton,ON
Summary
Dynamic leader with proven expertise in operations management and team building honed at Pioneer Food Service. Excelled in fostering employee engagement and driving sales growth through strategic leadership and problem resolution. Skilled in cultivating partnerships and enhancing customer satisfaction, demonstrating a strong blend of analytical and interpersonal abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
General Manager
Pioneer Food Service
08.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Manager
Sai Seth Sons Hospitality
05.2013 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader
Direct Sales Force
04.2012 - 05.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Diploma - Accounting And Finance
George Brown College
Toronto, ON01-2010
Skills
- Leadership and team building
- Operations management
- Effective leader
- Staff training/development
- Inventory control
- Labor cost controls
- Employee scheduling
- P&L management
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Timeline
General Manager
Pioneer Food Service
08.2017 - Current
Manager
Sai Seth Sons Hospitality
05.2013 - 08.2017
Team Leader
Direct Sales Force
04.2012 - 05.2013
Diploma - Accounting And Finance
George Brown College
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