Rupinder Kaur Dhaliwal
Edmonton,AB
Summary
Seasoned leader with a proven track record at Tim Hortons and McDonald's, adept at enhancing team performance and customer satisfaction. Skilled in database management and thriving under pressure, I excel in streamlining operations and fostering team unity. My approach has significantly improved business outcomes through strategic planning and effective communication.
No criminal record
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Tim Hortons
Edmonton, AB
06.2023 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Manager
Mcdonalds
Edmonton, AB
10.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor Of Business Administration And Management - Business Accountancy
NorQuest College
Edmonton, AB05.2023
Skills
- Manage Time well
- Work as a team member
- Work well under pressure
- Ensure public confidentiality and security
Database Knowledge
- Learn several different databases
- Enter data into several different programs
- Word, notepad, excel, Outlook, and internet explorer
- Issue and finalize
Languages
English
Punjabi
Hindi
Timeline
Cashier Team Lead
Tim Hortons
06.2023 - Current
Manager
Mcdonalds
10.2021 - Current
Bachelor Of Business Administration And Management - Business Accountancy
NorQuest College