Rupinder Kaur Bath
London,ON
Summary
Dynamic and detail-oriented professional with extensive experience in technical support and store management, transitioning into an administrative role. Proven ability to manage complex tasks, streamline processes, and provide top-notch customer service. Strong organizational skills with a focus on efficiency, team collaboration, and problem-solving. Excels in a fast-paced environment, ensuring smooth workflow and contributing to overall business success.
Overview
4
4
years of professional experience
Work History
Technical Support Assistant
Wyndham Hotel and Resort
Saint John, NB
08.2023 - 06.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
- Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
- Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
- Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
Store Manager
A&W
Saint John, NB
09.2021 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Supervisor
A&W
Saint John, NB
01.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
International Business Management
New Brunswick Community College
Saint John, NB04.2021
Human Resource Management
New Brunswick Community College
Saint John06.2020
Bachelor Of Liberal Arts -
Panjab University
India04.2015
Skills
- Customer Service Expert
- Complaint Resolution
- Time Management
- Attention to Detail
- Problem-solving Abilities
- Team Collaboration
- Effective Communication
Timeline
Technical Support Assistant
Wyndham Hotel and Resort
08.2023 - 06.2024
Store Manager
A&W
09.2021 - 07.2023
Supervisor
A&W
01.2020 - 09.2021
International Business Management
New Brunswick Community College
Human Resource Management
New Brunswick Community College
Bachelor Of Liberal Arts -
Panjab University