RUPINDER KAUR
Edmonton,AB
Summary
Encouraging Dental office administrator and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Dental Assistant Trainee
Sharshar Dental Clinic
11.2023 - Current
- Assisted dentists with various dental procedures, ensuring a smooth workflow and positive patient experience.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared dental materials such as composite, cement, and impression materials, ensuring accuracy in the application during procedures.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Office Administrator
Fit Pro Custom Orthotics
07.2023 - 10.2023
- Provided administrative support to executives and staff members, managing calendars , arranging travel, and coordinating meetings.
- Prepared and proofread correspondence, reports, and presentations
- Maintained office files, records and databases, ensuring accuracy and accessibility .
- Managed office equipment, troubleshooting issues, and liaising with vendors for maintenance and repairs
- Assisted in organizing company events, including conferences, workshops and team-building activities.
- Handled incoming and outgoing mail, including courier services and interoffice correspondence
- Supported the HR department by processing employee documentation , maintaining employee documentation , maintaining employee records ,and assisting with payroll administration
Office Administrator
Smile Dentistry On Mayfield
03.2022 - 06.2023
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Greet and welcome patients as they arrive at dental office
- Answer phone calls and schedule appointments using the dental office"s phone system
- Manage patients records and update electronic medical records
- Verify insurance coverage and process insurance claims
- Assist the administrative tasks such as filing ,data entry and managing office supplies
- Coordinate referrals to specialists and follow up with patients on treatment plans
- Collect payments and provide patients with billing information
Office Administrator and Dentist
Sri Nanaksar Hospital
04.2019 - 01.2022
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffuse tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Demonstrated discretion in handling confidential and sensitive information while maintaining data integrity
- Facilitated onboarding process for new employees, coordinating orientation programs and assisting with paperwork
- Collaborated with cross-functional teams to enhance office procedures and improve overall efficiency
Office Administrator and Dentist
Dogra Dental Clinic
01.2016 - 04.2019
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Prepared and edited documents , reports ,and presentations using Microsoft Suite
- Assisted senior dentist in performing various dental procedures
- Performed different procedures on patients as Dentist
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Education
Diploma in Clinical Research -
Anovus Institute of Clinical Research
ChandigarhBachelors in Dental Surgery -
Genesis Institute of Dental Sciences & Research
Ferozpur 08.2013
Skills
- Communication and Interpersonal Skills
- Proficient in using Dentrix and Abeldent software
- Strong knowledge of office procedures and medical terminology
- Document Preparation
- Office Supply Management
- Billing Procedures
- Insurance Verification
- Dental Terminology
- Patient Flow Management
- Calendar Management
- Patient Scheduling
- Phone and Email Etiquette
SUMMARY OF QUALIFICATIONS
- Extensive experience as an office administrator, adept at handling daily administrative functions in fast-paced environments.
- Proficient in managing office supplies, coordinating meetings and maintaining accurate records .
- Skilled in using office productivity software ,including Microsoft Office Suite ( Word, Excel, Powerpoint,Outlook) and project management tools.
- Strong communication skills , both written and verbal , enabling effective interaction with clients,colleagues and management.
- Highly reliable and adaptable capable of working independently or as part of a team.
Timeline
Dental Assistant Trainee
Sharshar Dental Clinic
11.2023 - Current
Office Administrator
Fit Pro Custom Orthotics
07.2023 - 10.2023
Office Administrator
Smile Dentistry On Mayfield
03.2022 - 06.2023
Office Administrator and Dentist
Sri Nanaksar Hospital
04.2019 - 01.2022
Office Administrator and Dentist
Dogra Dental Clinic
01.2016 - 04.2019
Diploma in Clinical Research -
Anovus Institute of Clinical Research
Bachelors in Dental Surgery -
Genesis Institute of Dental Sciences & Research
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