Rupinderjit Kaur
Surrey,BC
Summary
•Dynamic leader with proven success in supervising daily operations at Hetal Patel, enhancing team productivity by streamlining processes. Skilled in staff management and strategic planning, with a keen eye for detail. Excelled in customer service, significantly improving satisfaction. Expert in training and mentoring, driving efficiency and achieving goals.
•Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
•Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Hetal Patel (Subway)
Vancouver, BC
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Advisor
PC Financial MasterCard
Surrey
01.2022 - 01.2024
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Cashier
Chalo Freshco
Surrey, BC
11.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Education
Associate Of Arts -
Alexander College
Burnaby, None10.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Processes and procedures
- Priority management
- Department organization
- Multitasking Abilities
- Time management
Languages
English
Native or Bilingual
Timeline
Supervisor
Hetal Patel (Subway)
02.2024 - Current
Sales Advisor
PC Financial MasterCard
01.2022 - 01.2024
Cashier
Chalo Freshco
11.2020 - 12.2021
Associate Of Arts -
Alexander College