Rupinderjeet Kaur
Winnipeg,Canada
Summary
Dynamic customer service professional with a proven track record at Creekside Transport, excelling in complaint resolution and client relations. Skilled in database management and order tracking, I foster strong customer relationships that drive repeat business and enhance service quality. Committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENATIVE
CUSTOM TRANSPORT
Winnipeg, Manitoba
07.2025 - Current
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service quality and efficiency.
- Educated customers on service options and pricing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints efficiently and professionally.
- Entered data accurately into company databases and systems.
- Maintained organized files and documentation for easy retrieval.
- Utilized spreadsheet software to track data changes efficiently.
Customer Service Representative
CREEKSIDE TRANSPORT
Winnipeg, Manitoba
07.2022 - 07.2025
- Assisted customers with inquiries and resolved issues effectively.
- Handled high volumes of customer calls while maintaining professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Completed day-to-day duties accurately and efficiently.
Education
CDI College
Montreal, QCSkills
- Customer service
- Database management
- Order tracking
- Complaint resolution
- Product knowledge
- Customer relationship management
- Call handling
- Client relations
- Sales expertise
- Data entry
- Multi-line telephone operations
Timeline
CUSTOMER SERVICE REPRESENATIVE
CUSTOM TRANSPORT
07.2025 - Current
Customer Service Representative
CREEKSIDE TRANSPORT
07.2022 - 07.2025
CDI College