Rupinderjeet Kaur
Surrey,Canada
Summary
Dedicated and hardworking Front-End Supervisor successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Rona
09.2023 - Current
- Trained and managed a team of 15 front- end cashiers
- Provided administrative support to coworkers, taking on additional tasks during high- volume periods
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Resolved customer problems by investigating issues, answering questions and building rapport
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Front End cashier
Rona
03.2022 - 09.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction
- Resolved customer complaints in a professional manner
- Implemented procedures to reduce shrinkage and increase profitability of the department
- Provided excellent customer service by assisting customers with their needs or inquiries
- Monitored cash drawers in checkouts to verify adequate cash supply
- Protected store assets by assisting with audits, routine cycle counts and physical inventory
Women's Representative
KPU University
11.2022 - 06.2023
- Tried best to help the women of university and made sure their voice is being heard
- Organized special events such as open houses and orientations for incoming students
- Assisted in developing promotional materials such as brochures, flyers, emails, and webpages
- Participated in meetings with other representatives from universities around the country in order to exchange ideas on best practices
Stower
Amazon
05.2021 - 12.2021
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins
- Maintained accurate inventory records by scanning bar codes for items received and shipped
- Used pallet jacks to move items to and from warehouse locations
- Assisted co-workers with lifting heavy objects when needed
- 10 hours long shift with full accuracy
- Collaborated with other departments within the organization as needed
- Trained new employees in job duties, company policies, and safety protocols
Education
Associate of Arts - General Studies
KPU University
Surrey, BC04.2023
HVM Convent School -
HVM Convent School
Punjab04.2019
Skills
- Administrative Support
- File Management
- Order Management
- Operations
- Team Supervision
- Cash Handling Accuracy
- Bookkeeping
- Multitasking and Organization
- Microsoft Office
- Decision-Making
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid & CPR level 1
- Food Safety Level 1
Activities
Volunteer at Langley Memorial Hospital as a Welcome Desk Associate.
Timeline
Front End Supervisor
Rona
09.2023 - Current
Women's Representative
KPU University
11.2022 - 06.2023
Front End cashier
Rona
03.2022 - 09.2023
Stower
Amazon
05.2021 - 12.2021
Associate of Arts - General Studies
KPU University
HVM Convent School -
HVM Convent School