Rupinderjeet Kaur
Winnipeg,MB
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Team Leader
SP Data
Winnipeg, MB
02.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Claims Representative/Team Lead
24-7 Intouch
Winnipeg, MB
11.2021 - 02.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
General Employee
Bee-Clean Building Maintenance
Vancouver, BC
06.2020 - 12.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Handled supply and equipment inventories and distribution for workers.
Manager of Operations
Restaurant
05.2018 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
High School Diploma -
Humber College
Toronto, ON12.2019
Bachelor of Commerce -
Desh Bhagat University
India04.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Conflict Resolution
- Technical Support
- Call Center Operations
- Data Entry and maintenance
- Verbal and Written Communication
- Upbeat and Positive Personality
- Team-Oriented and cooperative
Languages
English
Timeline
Team Leader
SP Data
02.2023 - Current
Claims Representative/Team Lead
24-7 Intouch
11.2021 - 02.2022
General Employee
Bee-Clean Building Maintenance
06.2020 - 12.2020
Manager of Operations
Restaurant
05.2018 - 12.2019
High School Diploma -
Humber College
Bachelor of Commerce -
Desh Bhagat University