Rupinderdeep Pannu
Surrey,B.C.
Summary
To obtain an administrative position in a hospital setting position which will challenge me and help the organization continue to be successful. Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Clerk 4 Emergency
Langley Memorial Hospital
01.2018
- Performs clerical duties related to the preparation for the electronic records
- Scanning process such as picking up charts from the ward, removing staples, prepping, taping records, verifying and applying bar code labels
- Performs duties related to the release of patient information
- Performs duties related to ER and Acute patient scanning process such as stat charts, prepping, removing staples, taping verifying form ID and transfer to permanent storage.
Clerk 4 ER Registration Area
Delta hospital
08.2017 - Current
- Entering and updating patient information in the hospital database
- Responding to patients inquiries and concerns
- Received, admitted, transferred, and discharged patients
- Confirm correct instructional paperwork prior to admitting
- Answer phone calls and checking voicemails
- Constant communication with nurses and paramedics for patient care
- Direct patients to correct location in the hospital.
Clerk 3 record management
Langley Memorial Hospital
03.2015 - 03.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Health Unit Aide
Covid 19 vaccination centre FH
01.2019 - 01.2022
- Maintained a clean and sanitary environment for patients, contributing to a positive healthcare experience.
- Streamlined communication between medical staff by accurately relaying information regarding patient status and needs.
- Contributed to the prevention of infections through diligent hand hygiene practices and adherence to universal precautions guidelines.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Clerk 4
Surrey Memorial Hospital
07.2016 - 01.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Clerk 3 and Clerk 4
Peace Arch Hospital
06.2015 - 01.2022
- Working on main reception desk including answering the phone, assist physicians and nurses
- Receiving and signing out charts
- Running stat requests to ER
- Filing ER visits, perm area and ICR area
- Pulling charts for Dr’s request
- Complete the ROI’s request from hospital
- Refiling pulled charts
- Check the fax machine periodically.
Booking clerk (practicum)
SAINT PAUL HOSPITAL
03.2015 - 04.2015
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Assisted in creating detailed reports on booking trends, allowing management to make informed decisions about future promotions or improvements.
- Maintained up-to-date knowledge on venue capacities, pricing, and availability to provide accurate information to clients.
- Developed strong relationships with clients through attentive service and personalized follow-ups after events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Clerk 3 (practicum)
Langley Memorial Hospital
01.2024 - 01.2015
- Performs clerical duties related to the preparation for the electronic records
- Scanning process such as picking up charts from the ward, removing staples, prepping, taping records, verifying and applying bar code labels
- Retrieves patient records, performs quantitative analysis, and performs reception and clerical duties
- Performs duties related to the release of patient information
- Performs duties related to ER and Acute patient scanning process such as stat charts, prepping, removing staples, taping verifying form ID and transfer to permanent storage.
Team Member
Walmart
11.2011 - 10.2014
- Operated Cashier Till with high customer volume
- Self-motivated and able to work independently excellent communication skills at customer service
- Enjoy working in a fast-paced environment while maintaining a professional attitude
- Organized and stocked merchandise, updated regular and sale tags of merchandise on shelves
- Covered shifts in the other Department when needed
- Trained new employees
- Promoting the company’s product and services to customers.
Office Assistant
New Idea Kitchen Cabinet
11.2010 - 04.2013
- Billing and invoicing data collection entry, work orders
- Generating Product specification sheets for fabrication department
- Maintaining data security
- Protecting company designs and production formats
- Maintains company standards during recorded calls in order to ensure high quality service
- Maintaining up to date paper and computer based files and administrative system.
Supervisor
Tim Horton’s White Rock
06.2008 - 12.2010
- Supervisory Experience Food and beverage servers
- Food service counter attendants and food preparers; Kitchen and food service helpers
- Establish work schedule; Estimate and order ingredients and supplies; Ensure food service and quality control; Maintain records of stock, repairs, sales and wastage Prepare and submit reports
- Managing whole restaurant during my shift
- Supervised staff of six employees.
Education
Hospital Support Specialist Program -
Stenberg College
Surrey, B.C.01.2015
Master degree in political science -
Guru Nanak Dev University
Punjab, India06.2002
Bachelor of Arts -
Guru Nanak Dev University
Punjab, India06.2000
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Administrative Support
- Reliable, hardworking, independent, and can work well in a team environment with positive attitude
- Strong planning skills
- Patient-focused care
- Typing speed 47 words per minute
- Sharp problem solver
- Good written communication
- Medical billing software proficient
- ICD-9 coding
- Meditech Software proficient
- Knowledge of CWS
- Knowledge of Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Languages
English
Punjabi
Hindi
References Available
True
Hobbies and Interests
- Reading
- Bollywood music
- Travel
Timeline
Clerk 3 (practicum)
Langley Memorial Hospital
01.2024 - 01.2015
Health Unit Aide
Covid 19 vaccination centre FH
01.2019 - 01.2022
Clerk 4 Emergency
Langley Memorial Hospital
01.2018
Clerk 4 ER Registration Area
Delta hospital
08.2017 - Current
Clerk 4
Surrey Memorial Hospital
07.2016 - 01.2022
Clerk 3 and Clerk 4
Peace Arch Hospital
06.2015 - 01.2022
Booking clerk (practicum)
SAINT PAUL HOSPITAL
03.2015 - 04.2015
Clerk 3 record management
Langley Memorial Hospital
03.2015 - 03.2023
Team Member
Walmart
11.2011 - 10.2014
Office Assistant
New Idea Kitchen Cabinet
11.2010 - 04.2013
Supervisor
Tim Horton’s White Rock
06.2008 - 12.2010
Hospital Support Specialist Program -
Stenberg College
Master degree in political science -
Guru Nanak Dev University
Bachelor of Arts -
Guru Nanak Dev University
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