Rupinder Sidhu
Brampton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER
SOUND INSURANCE SERVICES INC.
12.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Quality Control Inspector
Easy Plastic Containers
10.2021 - 12.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
ADMINISTARTIVE ASSISTANT
All-Risks Insurance Brokers
03.2020 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
INSUREIT GROUP INC.
01.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto12.2019
Skills
- Business Development
- Performance Management
- Workforce Management
- Marketing
- Product Management
- Staff Training and Development
- Time Management
- Customer Service
- Business Analysis and Reporting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed RIBO-
Timeline
MANAGER
SOUND INSURANCE SERVICES INC.
12.2023 - Current
Quality Control Inspector
Easy Plastic Containers
10.2021 - 12.2023
ADMINISTARTIVE ASSISTANT
All-Risks Insurance Brokers
03.2020 - 12.2023
Customer Service Representative
INSUREIT GROUP INC.
01.2019 - 03.2020
High School Diploma -
Northern College of Applied Arts And Technology
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