Rupinder Sandhu
Surrey,BC
Summary
Experienced banking professional with 15 years of expertise in retail, business, and private banking across India and Canada. Proven track record in leadership, relationship management, managing marketing activities and credit risk management. Skilled in coaching high-performing teams, developing client relationships, and executing business development strategies. Adept at managing large portfolios, leading cross-functional teams, fostering strong stakeholder relationships, and driving marketing initiatives to achieve organizational objectives. Committed to delivering excellence and driving success through innovative and collaborative approaches. Holds postgraduate diploma in Banking and finance and a bachelor’s degree in business economics.
Overview
16
16
years of professional experience
Work History
Branch Manager
ICICI Bank Canada
03.2021 - Current
- Led and coached a team of 10+ Relationship Managers and Advisors, fostering exceptional client service and relationship management.
- Developed and implemented marketing strategies, resulting in a 15% increase in client acquisition and retention.
- Managed a C$50 million portfolio, delivering banking solutions to 4500+ clients. Developed new client relationships through business development and community engagement.
- Promoted collaboration within the team and across banking centers, leveraging internal partnerships for client solutions. Participated in trade shows and community events.
- Ensured due diligence and managed credit quality within thresholds. Monitored high-risk portfolios and adhered to AML, regulatory, and internal compliance guidelines.
- Led marketing campaigns targeting the Indo-Canadian segment, enhancing brand visibility and market penetration.
- Promoted professional development & learning of team members by training & mentoring.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
ICICI Bank Ltd, India
04.2017 - 03.2021
- Managed one of Punjab's largest branches, overseeing a team of 15+ focused on commercial/business clients.
- Grew branch size from C$30 million to C$100 million, emphasizing business banking services.
- Developed relationships with SMEs by delivering tailored financial solutions such as SME lending, Overdraft & Cash Credits, Working Capital & Term Loans, and Secured Overdraft.
- Managed marketing efforts for business banking portfolios, including trade finance and commercial banking products.
- Managed Private banking clients and their 360-degree banking needs, including sales of investment products such as Mutual Funds, ULIPs, and retirement planning.
- Administered lending products, ensuring high credit quality and adherence to regulatory standards.
- Coordinated with trade finance teams to provide tailored solutions for trade-intensive business clients.
- Maintained friendly and professional customer interactions.
Deputy Branch Manager
ICICI Bank Ltd, India
04.2014 - 03.2017
- Supervised day-to-day activities within the bank branch, ensuring smooth operations and adherence to established procedures.
- Ensured compliance with regulatory requirements, internal policies, and procedures to mitigate risks and maintain a culture of compliance within the branch.
- Ensured high-quality customer service is consistently provided to all bank customers, addressing inquiries, resolving issues, and maintaining positive relationships.
- Timely reporting of key operations reports & service performance indicators.
- Upkeep of premises & infrastructure to ensure smooth functioning of the branch
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Monitored employee performance and provided constructive feedback for professional growth and development.
Financial Advisor
ICICI Bank Ltd, India
04.2012 - 03.2014
- Built and maintained strong relationships with high-net-worth individuals, fostering trust and loyalty in managing their financial portfolios.
- Offered expert financial advice on a wide range of topics, including tax planning, insurance, philanthropy, and succession planning, collaborating with specialists as needed to address specific client needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Identified and pursued opportunities to grow the client base and expand business relationships, leveraging referrals, networking, and targeted marketing efforts.
- Assessed and mitigated risks associated with client portfolios, ensuring compliance with regulatory requirements and internal policies to protect client assets and reputation.
- Stayed updated on the latest financial products, services, and market trends, providing clients with informed recommendations and solutions to meet their evolving needs.
Relationship Manager
ICICI Bank Ltd, India
04.2011 - 03.2012
- Managed Life Insurance Corporation of India (largest insurance company in India) as RM for entire North and East India locations.
- Offered solutions such as cash management services, Doorstep Banking, and tailored services to manage their premium collections & payments.
- Managed Buyer's Credit product for other banks and enhanced the business with them by providing prompt responses in arranging quotes from IBG locations and closing deals in a timely manner.
- Identified opportunities to grow the client base through referrals, networking, and targeted marketing efforts.
- Managed risks associated with client portfolios, ensuring compliance with regulatory requirements.
Customer Service Representative
ICICI Bank Ltd, India
06.2008 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified opportunities to promote additional bank products and services to customers, such as savings accounts, loans, or credit cards, based on their financial needs and preferences.
- Balanced cash drawers at the beginning and end of each shift, following established procedures for cash handling and reconciliation.
- Adhered to bank policies, procedures, and regulatory requirements, ensuring compliance with industry standards and banking regulations such as the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
Education
Post Graduate Diploma - Banking And Finance
Manipal Academy of Higher Education
Bangalore, India03.2011
Bachelor of Arts - Business Economics
Punjab University
Chandigarh04.2006
Skills
- Leadership and Coaching: Extensive experience in leading, coaching, and mentoring teams to achieve high performance
- Business Development: Proven ability to develop and implement strategies that lead to new business opportunities and client acquisition
- Customer Retention: Skilled in developing customer retention and relationship growth strategies, ensuring long-term profitability
- Stakeholder Management: Strong ability to manage and prioritize multiple stakeholders, fostering collaboration in innovative environments
- Compliance and Risk Management: Expertise in overseeing pre-qualification activities and presenting proposals in line with policies and risk management protocols
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Branch Manager
ICICI Bank Canada
03.2021 - Current
Branch Manager
ICICI Bank Ltd, India
04.2017 - 03.2021
Deputy Branch Manager
ICICI Bank Ltd, India
04.2014 - 03.2017
Financial Advisor
ICICI Bank Ltd, India
04.2012 - 03.2014
Relationship Manager
ICICI Bank Ltd, India
04.2011 - 03.2012
Customer Service Representative
ICICI Bank Ltd, India
06.2008 - 03.2010
Post Graduate Diploma - Banking And Finance
Manipal Academy of Higher Education
Bachelor of Arts - Business Economics
Punjab University
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