Rupinder Rajpoot
Brampton,Canada
Summary
Developed leadership and strategic planning skills in fast-paced corporate environment. Demonstrates expertise in project management and team development, with focus on delivering results and optimizing performance. Looking to transition into new field, bringing wealth of transferable skills and commitment to continuous improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager, Supply chain System
Loblaw Companies Limited
08.2022 - Current
- Managed and supported various WMS applications: Including WMS 2008, WMS 2009, WMS 2019, Dallas, and Blackbox
- Achieved a 40% yearly reduction in WMS incidents: Demonstrating your effectiveness in improving system reliability
- Supported internal and external audits: Ensuring compliance and system integrity
- Collaborated with business partners: To enhance WMS functionality and address complex IT issues in store ordering and distribution center deliveries
- Assisted in migration projects: Transitioning from legacy versions to Manhattan Active
- Managed DC admin's software support: Including RF devices, handheld devices, Vocollect devices, and other DC operation applications
- Supported on-call rotations: For warehouse management and transport major incidents
- Vulnerability Management: Worked with the SRE team and Manhattan to ensure patch maintenance
- Strong hold on incident, problem, and change management processes: Ensuring efficient and effective handling of IT issues and changes
Senior Specialist, Intelligent Automation
Loblaw Companies Limited
02.2019 - 08.2022
- Implemented Agile methodologies: Within your team to manage the software lifecycle for automation use cases from business requirements to end-to-end delivery
- Led Sprint Planning and Daily Standup meetings: Collaborating with team members from various vendors such as Accenture, Cognizant, Digitate, NTTD, etc., to deliver Agile methodologies
- Developed automation use cases: Around the store area, reducing Mean Time to Repair (MTTR) using Ignio
- Supported various IT projects: From solution design to delivery from an automation perspective
- Achieved a 50% incident reduction: lead the team to develop 150+ automation use cases within Ignio across multiple teams
- Built the Ignio production support model: In collaboration with the Accenture team
- Supported projects to automate access provisioning: For various business and IT application
Senior Analyst, Store Operations
Loblaw Companies Limited
03.2018 - 02.2019
- Hardware and Software Support for the stores nationally:
- Responsible for all aspects of 2nd level store application and hardware maintenance support
- Liaise with 3rd level support
- Collaborate with 1st level support (Our National Support Desk and IT Service Desk)
- Perform as a liaison to the business units
- Engage with innovation teams, collaborating to drive and support proof of concepts, new initiatives, and innovative solutions
- Assist in managing vendors and vendor relationships with external vendors such as Cognizant, BFG, Fujitsu, Sweda, Accenture, etc
- Including on-site and off-site contractors
- Work with internal customers to ensure IT is meeting and exceeding expectations and supporting Loblaw's continued growth and success
- Manage metrics and reporting to support continuous improvements with systems performance and availability
- Drive our Knowledge Management Process
- Manage all store intake requests with a focus on serving our business
- Track SLA and KPI as per contracts to enhance systems availability in our stores
- Incident and Problem Management to ensure in the event of critical outages, services are restored with minimal impact to the business and our customers
- Actively participate in and ensure our vendors remain accountable for providing RCA (Root Cause Analysis) to prevent reoccurrences of critical issues
- Manage ADHOC requests from the stores and from the business
- Provide the support for Loblaw and SDM POS systems
- Handle the applications escalations and Major incidents
End User Support Specialist(Loblaw companies Ltd)
Burman & Fellows Group Inc.
12.2014 - 03.2018
- Provide second level desktop support to various users through remote connection as well as on site support
- Resolve desktop, mobility and voice tickets assigned by Remedy ticket system
- Provide Blackberry, android and iPhone assistance (configure devices, backup and restore, troubleshoot errors based on Exchange Server policies) for all users including Senior Executives at Loblaw (throughout Canada)
- Provide desktop support (re-image computers, upgrade operating system, resolve software and hardware issues)
- Review and escalate issues to other departments when necessary to ensure timely service and support
- Troubleshoot and document the resolution of issues for team members and National Support Centre to reference
- Provide Blackberry technical support using BlackBerry Enterprise Server.12
- Use Telecom Expense Management Tool (Telemanager) to place mobility orders/cancellations, keep inventory updated, review billing errors and follow up with vendor for credits
- Liaison between corporate users and hardware vendors (i.e
- Escalate issues with Rogers, Bell Mobility, HP and Lenovo) on behalf of user
- Run queries on mobility concerns/issues using Vendor portal
- Follow-up with HR to ensure corporate assets and service cancellations are maintained to avoid unnecessary charges
- Follow distinct deadlines to ensure on boarded users receive their assets (desktop/laptop, mobility, desktop phones) before start date
- Provide walk-up service (via Kiosk) for users who need immediate assistance with desktop or mobility issues
- Setup the Interactive voice response system for corporate desk phone
- Provide AirWatch support (Mobility Management Device tool) for corporate and BYOD users
- Provide 2nd level voice support using Cisco Unified Call Manager
- Working on projects for IPhone, Android and Cat B15 devices for AirWatch implementation which will support more than 2000 users in 2016
- Monitor the user account login activity and issue from Active Directory and AD Audit plus tools
PC Support Technician (Loblaw Companies Ltd)
Burman & Fellows Group Inc.
11.2014 - 12.2014
- Install and configure new PCs and Peripheral equipment
- Plan and install new software and equipment updates consistent with policy and direction
- Assist management and users in determining PC equipment and software needs, source and price equipment, and provide recommendation to management on software and equipment to meet needs of users
- Troubleshoot and resolve PC equipment software and configuration problems in such a manner to maintain maximum 'uptime' for workstation
- Receive and provide initial evaluation of PC support and LAN problem, referring as needed to Network Administration those requiring technical Support
- Plan and provide for daily on call support
- Assist in management and maintenance of computer and software licence records, asset lists etc
- Document work order solution in work order tracking system
- Relocate PCs and PC equipment required
- Provide the excellent customer service to the company client`s end users
Technical Support/ Win 7 Deployment Technician
Niacon Group @ RBC
08.2014 - 10.2014
- Responsible for provide the email support, telephonic support to the various clients
- Resolve the clients issue by remote access and on side support
- Imaging and deployment of laptops and PCs at RBC Securities from Win Xp to Win 7 machine
- Provide the Tier2/Tier3 support for Cisco devices
- Install, maintain and upgrade the hardware and software at various location at client location
Business Support Coordinator/Technical Support
Ashok Jewellers Mississauga
01.2012 - 01.2014
- Responsible for the second level technical support for stores in GTA-wide
- Researching and developing solutions for new system issues
- Work collaboratively with IT/Inventory teams to provide systems business support
- Researches and tests various functional solutions, strategies, and tactics to create and update reference material content specific to the jewelry inventory application
- Support development, testing and implementation of new Simplysoft Jewelry Management Software as required
- Liaises with the sales, IT, marketing and team Representatives in providing ongoing support and training of new applications/systems related programs, initiatives, and issues management
IT Support Assistant
George Brown College
01.2011 - 09.2011
- Acting as the prime for all end user desktop issues as well as assisting the Network Support Analyst in infrastructure support issues
- Provide technical support & customer service to internal users using appropriate questioning techniques to assess customer circumstances
- Be secondary support contact for network problems, after business hours
- Where required, administer and resolve issues with associated end-user Workstation networking software products
- Resolving complaints for password reset, disable user using Windows Active Directory 2003 server and Keep up-to-date on emerging computer and Operating Systems issues
- Provide technical support to student via phone and remote access in order to install, support and troubleshoot multifunctional devices (print/copy/scan), printers and scanners, assist with software installations and troubleshooting
- Advanced knowledge of: MS Office, MS Outlook, Networking, Windows 98, 2000, XP, LAN/WAN, TCP/IP, Connectivity and General hardware
- Scheduled Network Maintenance and Up gradation either weekly or bi-week
NOC Specialist (Internship)
BSNL, India
08.2006 - 01.2007
- Execute daily NOC operations, escalations, ticketing and communications with customers
- Assist with technicians to resolve the voice and data related problems
- Communicate status of issues with responsible parties and NOC Management in writing and verbally
- Monitor the network performance at various remote sites to provide the better throughput to the customers
- Conduct systems support activities, such as network and server monitoring, troubleshooting, escalation and resolution
- Maintain a broad knowledge of all client products, issues and escalation procedures
- Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts
- Responds to Help Desk telephone calls, emails, and personnel requests for technical support in a timely and courteous manner
Education
Post Secondary Diploma - Computer System Technician, Information Technology
George Brown College
Toronto, Ontario01.2010
Post Graduate Certificiate - Wireless Networking, Information Technology
George Brown College
Toronto, Ontario01.2009
Bachelor - Computer Science
Punjab Technical University
01.2007
Skills
- Network Administration
- Servers
- Active Directory
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Organizational improvement
- Reporting management
- Team leadership
- Problem resolution
- Project planning
Certification
- CISSP
- MCSA: Office 365 Solutions Associate
- Microsoft Certified: Power Platform Fundamentals
- CCNP Routing
- CCNA
Languages
English
Hindi
Punjabi
Personal Information
Title: Senior Manager, Supply Chain Systems
Company
Loblaw Companies Limited
Timeline
Senior Manager, Supply chain System
Loblaw Companies Limited
08.2022 - Current
Senior Specialist, Intelligent Automation
Loblaw Companies Limited
02.2019 - 08.2022
Senior Analyst, Store Operations
Loblaw Companies Limited
03.2018 - 02.2019
End User Support Specialist(Loblaw companies Ltd)
Burman & Fellows Group Inc.
12.2014 - 03.2018
PC Support Technician (Loblaw Companies Ltd)
Burman & Fellows Group Inc.
11.2014 - 12.2014
Technical Support/ Win 7 Deployment Technician
Niacon Group @ RBC
08.2014 - 10.2014
Business Support Coordinator/Technical Support
Ashok Jewellers Mississauga
01.2012 - 01.2014
IT Support Assistant
George Brown College
01.2011 - 09.2011
NOC Specialist (Internship)
BSNL, India
08.2006 - 01.2007
Post Graduate Certificiate - Wireless Networking, Information Technology
George Brown College
Bachelor - Computer Science
Punjab Technical University
Post Secondary Diploma - Computer System Technician, Information Technology
George Brown College
Similar Profiles
Vali AlasgarovVali Alasgarov
Part-timer (meat Cutter) at Loblaw Companies LimitedPart-timer (meat Cutter) at Loblaw Companies Limited
ARTHAV PATELARTHAV PATEL
Customer Service Coordinator at Loblaw Companies LimitedCustomer Service Coordinator at Loblaw Companies Limited
Sharanpreet SinghSharanpreet Singh
Supply Chain Analyst/ US BOUND CSR ( FAAS) at Loblaw Companies LimitedSupply Chain Analyst/ US BOUND CSR ( FAAS) at Loblaw Companies Limited