Rupinder Kaur Jir
VANCOUVER,BC
Summary
Experienced front desk agent with excellent customer service skills and a strong background in hospitality. Skilled in guest relations,problem solving and handling difficult situations effectively. Proven Ability to maintain professional and a positive attitude in any situation.
Overview
6
6
years of professional experience
Work History
FRONT DESK AGENT/Night Auditor
Accent inn
Burnaby, BC
11.2025 - Current
- Greeted guests upon arrival and provided assistance with check-in.
- Managed check-in and check-out efficiently, enhancing operational flow.
- Delivered exceptional customer service that contributed to increased guest satisfaction scores.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Trained new employees on front desk protocols and computer software to enhance operational efficiency.
- Handled cash and credit transactions ensuring financial accuracy.
- Conducted daily audits of front desk activities to ensure accuracy of shift reports and balance sheets.
- Reconciled nightly folios and balanced guest accounts for hospitality property
- Audited cash drawers and prepared overnight financial reports for hotel management
FRONT DESK RECEPTIONIST
Hampton Inn by Vancouver International Airport
Richmond, BC
05.2024 - 08.2025
- Greeted and welcomed guests professionally, managing multiple tasks to ensure a positive first impression.
- Provided a high level of customer service to all guests
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Answered guests' questions and concerns.
- Developed strong relationships with our hotel guests.
- Facilitated clear communication between personnel and clientele, strengthening relationships and improving service delivery.
CUSTOMER SERVICE REPRESENTATIVE
loblaws
Vancouver, BC
12.2020 - 08.2023
- Handled customer complaints and inquiries in an efficient manner.
- Operated cash register, collected payments, and provided accurate change to ensure smooth transactions.
- Addressed telephone inquiries and complaints according to standard operating procedures to maintain service quality.
- Answering customers' questions and concerns
Education
HIGH SCHOOL DIPLOMA -
Burnaby North Secondary
BurnabySkills
- Guest relations management
- Cash handling
- Payment processing
- Financial reporting
- Telephone communication
- Issue resolution
- Problem-solving skills
- Time management
- Multitasking
- Team collaboration
- Communication
- Professionalism
- Adapts under pressure
Timeline
FRONT DESK AGENT/Night Auditor
Accent inn
11.2025 - Current
FRONT DESK RECEPTIONIST
Hampton Inn by Vancouver International Airport
05.2024 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
loblaws
12.2020 - 08.2023
HIGH SCHOOL DIPLOMA -
Burnaby North Secondary