Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
1267900 BC LTD
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Problem Solver/Ambassador
Amazon
01.2021 - Current
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
Digital Marketing Team Lead
DigiWolves Pvt Ltd
06.2018 - 02.2020
- Updated clients on regular basis with information regarding the success of digital marketing campaigns and discussed areas requiring improvement, managed and coordinated a team along with projects
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources
Web Analysts
KBIHM Consulting Pvt. Ltd
11.2017 - 05.2018
- Completed in-depth analyses of competitor ad, keyword, bids and landing page activities
- Created paid ads for clients to run on Google and social media platforms, achieving results
SEO Analysts
iMark Infotech Pvt. Ltd.
06.2016 - 11.2017
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Developed targeted link-building campaigns to drive relevant referral traffic and improve domain authority.
SEO Executive
ASP Technologies Inc
07.2015 - 05.2016
- Boosted organic traffic through the implementation of technical SEO strategies, including site speed optimization and schema markup.
- Improved website rankings by conducting comprehensive keyword research and optimizing on-page content.
Education
MBA - Master of Business Administration
04.2022
- Completed course work in Digital Marketing Strategy, E-Commerce, Business Analytics, Accounting For Managers, Human Resource Management and Project Management.
- Certification: Digital Marketing Associate Program, Shopify, Salesforce, and Tri-Council Certification, AdWords Certifications, Hoot suite Social Marketing, Google Analytics.
- Work with client projects during course and got recommendation letter.
- Internship digital marketing specialist at Aadhion Digital.
- 3.5 GPA
Master of Science - Masters in Computer Application
06.2015
- 7.17 CGPA
- Completed coursework in C, C++, java, Objective C, Android app development, iPhone App development and financial management.
- 6 months internship Android app development.
BCA - Computer Applications And Technology
05.2012
- Completed coursework in Computer Graphics, HTML language,Computer Based Numerical & Statistical Methods , Unix Operating System, Client Server Computing using ORACLE and Data Communication
Skills
- Customer Engagement, Customer Relationship Building, service
- Project management, Confidentiality handling
- Customer Engagement, Social media management, SEO, PPC
- Computer skills , Verbal Communication
- Billing and Invoicing, Inventory Management
- Microsoft word, PowerPoint, Excel, Teams, one drive
Accomplishments
- Got an Appreciation letter from client, MBA (2021).
- Employee of The Year, DigiWolves Pvt Ltd (2019).
- The talent of the month, iMark Infotech Pvt. Ltd (2016).
- Gold medalist in Baseball game at state level(2008).
Additional Information
Ready to work as many days as needed and for long hours., Effectively communicate management decisions to achieve understanding and acceptance., Maximizes the benefits of computer technology., Control the quality of the most crucial of all the variables contributing to the realization of departmental goals and objectives., Display an ability to learn rapidly and adapt quickly to changing situations.
Languages
English
Punjabi
Hindi
Reference
Muskaan Sharma( Snowcap)
Timeline
Office Administrative Assistant - 1267900 BC LTD
05.2022 - Current
Problem Solver/Ambassador - Amazon
01.2021 - Current
Digital Marketing Team Lead - DigiWolves Pvt Ltd
06.2018 - 02.2020
Web Analysts - KBIHM Consulting Pvt. Ltd
11.2017 - 05.2018
SEO Analysts - iMark Infotech Pvt. Ltd.
06.2016 - 11.2017
SEO Executive - ASP Technologies Inc
07.2015 - 05.2016
University Canada West - MBA, Master of Business Administration
Lovely Professional University - Master of Science, Masters in Computer Application
Punjab University - BCA, Computer Applications And Technology
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